PenciDesign replied
Hi @EntrepSecrets,
Have you tried deactivate all plugins ( except plugins come from the theme and try it againĀ )?
If it works, let's enable each plugin to check what's plugin caused this issue.
Also, if you have questions, please create a new ticket - don't put reply to ticket of another people because they will get notice email about your reply.
Best Regards,
PenciDesign