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Public Ticket #10860

Missing picture on Soledad widget "About me"

Conversation thread

PenciDesign replied

Staff Reply

Hi,

Thank you for your report. Yeah, I will note it.

About your issue, I think you can try optimize your about me image on https://compressor.io/ before upload to your site - and it will get optmized when upload to your sitebigsmile.png

Have a great weekend toowink.png

Best Regards,

PenciDesign

christinahoyer replied

Customer Reply

Hi,

Thank you for your answer. The image that I used in the Soledad Widget was also optimized by Imagify. I restored it to normal, and then it worked. I have optimized all my app. 1000 images on my web, which improved my score on google speed by nearly 50%. It seems like that the widget image is the only place, where it does not work to optimize. And also the instagram widget does not work neither after optimization. However the instagram widget is not that important for me.

As far as I understand, Imagify is one of the most used optimization programs to get more effective web sites. Maybe it is an idea to test Soledad them up on that plugin next time you update the theme.

Thank you for your help, and have a nice weekend.

Best regards 

Christina

PenciDesign replied

Staff Reply

Hi,

We didn't tested the theme with plugin Imigify, so we don't know how it works.

Also, maybe this plugin has a lazyload images from itself, can you please try deactivate each feature from this plugin to know what's feature caused this issue.

Best Regards,

PenciDesign

christinahoyer replied

Customer Reply

Hi.

Just want to make sure that you received my post regarding Imigify and Soledad widget "About me"

Best regards

Christina

christinahoyer replied

Customer Reply

Hi again

Thank you for your help. I took your advice and deactivated all my plugins, and activated them again one by one to see if I could identify which pluggin causing the trouble. I shows that it is my plugin "Imagify", which is causing the problem. I am quite happy with the imagify plugin - are there any way where it could work together ?

Best regards 

Christina

PenciDesign replied

Staff Reply

Hi,

It seems this issue caused by a plugin from you.

Please try deactivate all plugins and check it again.

After it works, let's enable each plugin to check what's plugin caused this issue.

Best Regards,

PenciDesign

christinahoyer started the conversation

Conversation Start

Hi, Suddenly the Soledad widget "about me" does not display the "about image", even though I have typed the image url in the widget. I have tried to remove the about widget and the replaced it with a new, where I typed text and image url again. But it does not work. Maybe it is the same issue that cauces problems with my instagram slider, where pictures suddenly also are missing. There fore I have removed that widget.I attached a screen dump. Hope you can help. Thanks in advance.

Christina

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