error while uploading theme

Public Ticket #10946

Conversation thread

Penci Design replied

6 years ago

Staff Reply

Hi,

Strange, i checked on your site and i saw WPBAkery work fine on your site as screenshot https://prnt.sc/qxhv8o

Don't worry about active WPBakery Page Builder plugin, you can't active the plugin.

We've bought extended license from WPBakery Page Builder - so, you can use it legal. We've said more about this here.

If you want active WPBakery Page Builder , you need to buy a license from WPBakery to do that. 7GIOLT--YKWIXGSunBXhtE_6hRWgCmoPeyw-oBkRcrzq8BM4yWmF4qFsDDuCBga8clJR60yUWILRxHzd9t5npbSA2OKJ53BGJneCH1pdIYdcW2XE5GWNyO6jk3ICZIA1mzVU_dTi Because as we said in the documentation, we don't provide any license key to activate license key for WPBakery Page Builder - we don't have permission to do that.

Best Regards,

PenciDesign

showmytrade replied

6 years ago

Customer Reply

hi team,

we are unable to access wp bakery plugin theme as it is asking for payment again. we already brought the theme pennews including all these features but it is asking for additional payment now.. try to look into it.

f2c07cf7-62e3-42ce-9e13-770ca8b64499 - 19 Jan 2020

admin url: http://test.showmytrade.com/wp-admin/

Username: smtuser

Pwd: smtvishu7

waiting for quickest response of yours

Penci Design replied

6 years ago

Staff Reply

Hi,

Please send me your website managment information ( admin url site, username and password ) in order for me to have access to know the exact issue. We will take it a look on this help you.

Best Regards,

PenciDesign

showmytrade started the conversation

6 years ago

Conversation Start

hi team,

recently brought the theme 'pennews' while adding new theme to existing wordpress, it iss not allowing and shows an error as "The link you followed has expired."

fix the error asap

Purchase codes

f2c07cf7-62e3-42ce-9e13-770ca8b64499 - 19 Jan 2020

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