Hi,

Please go to Customizer > AddtionalCSS then add custom css to do that

.penci-caption-above-img .penci-wp-caption:hover .penci-wp-caption-text, .penci-caption-above-img .penci-wp-caption:hover .wp-caption-text, .penci-caption-above-img .wp-caption:hover .penci-wp-caption-text, .penci-caption-above-img .wp-caption:hover .wp-caption-text {
    transform: translateY(0);
    opacity: 1;
}

Best Regards,

PenciDesign

Hi @GBSMedia,

Is your support expired? Because if your support is expired, you can't be create a new ticket. Please renew the support to keep support from us, hope you can understand that's the support policy of Envato Market and we can't violate it.

Best Regards,
PenciDesign

Hi,

Please go to Dashboard  then click to "Purge Cache" link to remove cache link  as screenshot https://prnt.sc/r5ypfi

I think the issue cause by LiteSpeed Cache plugin.

I remove cache and i saw block 6 show on mobile

Please try use another cache plugin WP Super Cache, W3 Total Cache

Best Regards,

PenciDesign

Hi Mircea_Cristian,

Our team was checked in more than 15 hours and we can not find what is the issues.

I check your site on my phone ( iphone 7plus and xiaomi redmi 5 plus ). 

And we have also fixed block 6 on the home page. then check and i saw  your site work fine on mobile.

I think the issue cause the cache. Please remove cache before check it again

Best Regards,

PenciDesign

Hi,

1/ Thank you for your all feedback about PINTEREST widget,

I saw the issue and fixing the issue. I will and the fix to the next update version of PenNews theme.

2/ About can't get past the 'submit a ticket' request, please  add leader of our custom work team via skype:    kang120889

And you can talk with him there.

Best Regards,

PenciDesign

Hi,

i will check it and respond as soon as possible.

Best Regards,

PenciDesign

Hi,

Strange, i checked on your site and i saw block still show on mobile as screenshot https://prnt.sc/r2171z

Please send me  video for the issue. I will check it again.

Best Regards,

PenciDesign

Hi,

About  the caption text, i change custom css to fix when hover.

About block 6, it appears that you  hide block on desktop, please edit block 6 shortcode then go to "Reponsive" tab and check "Show on Desktop" option as screenshot https://prnt.sc/r1o1yb

Best Regards,

PenciDesign

Hi,

I go to Customizer > Addtional CSS then add custom css to do that

.penci-caption-above-img .penci-wp-caption .penci-wp-caption-text,
.penci-caption-above-img .penci-wp-caption .wp-caption-text,
.penci-caption-above-img .wp-caption .penci-wp-caption-text,
.penci-caption-above-img .wp-caption .wp-caption-text {
    color: #111;
    font-style: normal;
    position: relative;
    background: transparent;
}

Best Regards,

PenciDesign

Hi,

Please  send me your website managment information ( admin url site, username and password ) in order for me to have access to know the exact issue. We will take it a look on this help you.

Best Regards,

PenciDesign

Hi,

Please go to Customizer > Single Post Options then check "Enable Caption on Featured Image" option  as scrreenshot https://prnt.sc/qzr7gp

Best Regards,

PenciDesign