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Public Ticket #11151

Plugins problems

Conversation thread

Penci Design replied

Staff Reply

Hi,

 We've bought extended license from WPBakery Page Builder - so, you can use it legal. We've said more about this here.

If you want active WPBakery Page Builder , you need to buy a license from WPBakery to do that.7GIOLT--YKWIXGSunBXhtE_6hRWgCmoPeyw-oBkRcrzq8BM4yWmF4qFsDDuCBga8clJR60yUWILRxHzd9t5npbSA2OKJ53BGJneCH1pdIYdcW2XE5GWNyO6jk3ICZIA1mzVU_dTiBecause as we said in the documentation, we don't provide any license key to activate license key for WPBakery Page Builder  - we don't have permission to do that.

Best Regards,

PenciDesign

paucer replied

Customer Reply

Ok, I'm doing the tests with the indicated changes.
Now how do I activate the license of the plugins for example js-composer?

Penci Design replied

Staff Reply

Hi,

Please deactivated all plugin ( excrept plugins come form the theme and try it again ) - If it work, let\\'s enable each plugin to check what's plugin caused this issue.

Amount of memory used by php and by default WordPress can go up to 40MB. To avoid Memory Exhausted error this parameter should be set to at least 256MB and this can be done from WordPress wp-config.php file.

define( 'WP_MEMORY_LIMIT', '256M' );

In some cases, the mod_substitute module default configuration may cause a timeout error  when loading large pages . To fix this you have to add the following lines in the .htaccess file located in your website main folder:

.htaccess

<IfModule mod_substitute.c>
SubstituteMaxLineLength 50M
</IfModule>

If it doesn't work,  let's send me your website managment information ( admin url site, username and password ) in order for me to have access to know the exact issue. We will take it a lock on this help you.

Best Regards,

PenciDesign

paucer started the conversation

Conversation Start

Durante la instalación de la plantilla tuve los siguientes problemas:
1. Actualmente tengo el php 7 en wordpress y no carga la página y se queda en blanco o indica un error y me indica que la depuración en wordpress se lleva a cabo.
2. El complemento js-composer de la misma manera no me permite habilitarlo, de lo contrario no carga la web

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