PenciDesign replied
Hi,
Please try deactivate all plugins and re-check it again.
If it work, let's enable each plugin to check what's plugin caused this issue.
I want to help you faster, so I said with you send me the admin information. If you don't want to do that, you can check it for yourself. If deactivate all plugins doesn't solve this issue -> this issue doesn't simple like you think and you need to send me the admin url and admin account ( username and password ) to I can check it help you.
Best Regards,
PenciDesign