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Public Ticket #11187

New update doesn't work

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zoomkite replied

Customer Reply

Thanks for reply, waiting for update from WP-Updates. Come back in few days if isn't fixed :) 

PenciDesign replied

Staff Reply

Hi,

We're using auto-update flatform from WP-Updates: http://wp-updates.com/ and it seems the updates flatform from them has issues, I just contact them and they said will fix it as soon as possible. Currently, please manually to update this theme - by do following this guide:

https://pencidesign.ticksy.com/article/15633/

We're sorry about this inconvenience.

Best Regards,

PenciDesign

MissPims replied

Customer Reply

Hi,
I just want to let you know that I have the same problem.

I tested your solution. It does not work with me

Best regards,

PenciDesign replied

Staff Reply

Hi,

I can see 153 updates has been succeeded: http://prntscr.com/r5algy

So I think this is issues with some customers. 

First, let's try deactivate all plugins and try it again.

If it works, you can re-activate the plugins and do rest step ( update plugins )

If it doesn't work, it seems your hosting has been limited the upload max file size value - it makes the update can't be extract the update from the theme and caused this issue - check more here ( it's the same for update themes ):

https://smashballoon.com/uploading-plugin-pclzip_err_bad_format-10-unable-find-end-central-dir-record-signature/

If it still doesn't work - let's send me your hosting account ( hosting URL, username and password ) - in a PRIVATE REPLY and I will update it help you.

Best Regards,

PenciDesign

zoomkite started the conversation

Conversation Start

Hi,

I've a problem with soledad theme update. When i try to automatically update it, it's wrote :

"La mise à jour a échoué : L’archive n’a pas pu être installée. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature"

Previous one worked but not this new :(

Any solution ?

Thanks !

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