Oara replied
Customer Reply
Thanks, I installed a new plugin to optimize the images and I think that fixed the issue even I discussed with the RankMath Support.
Anyways, this issue is fixed. Thanks
Public Ticket #11261
Facebook not capturing Image Thumbnail
Conversation thread
Penci Design replied
Staff Reply
Hi,
Please check this guideto know How to edit Open Graph tags on your post/page?
and check this guide to know Why doesn’t Facebook display an image?
Best Regards,
PenciDesign
Oara replied
Customer Reply
Hi, I use Rank Math Plugin for my website for my website and the setting from their end has been set correctly. The image loads fine on Twitter, WhatsApp and the likes. The only problem is that Facebook does not capture the image.
Penci Design replied
Staff Reply
Hi,
I checked on your site.
Please install and active Yoast Seo plugin
and check this guide to know Why doesn’t Facebook display an image?
Best Regards,
PenciDesign
Penci Design replied
Staff Reply
Hi,
Please send me screenshort for the issue and send me your website managment information ( admin url site, username and password ) in order for me to have access to know the exact issue. We will take it a look on this help you.
Best Regards,
PenciDesign
Oara started the conversation
Conversation Start
Hi,
I have been having issues with facebook for several weeks concerning the links of my website not loading image thumbnail when posted on facebook.
I have discussed with the SEO plugin support (Rank Math) but pointed out that it is probably a conflict with the theme I use.
This is the error message I receive on my wordpress dashboard from Rank Math "We detected new post type(s) (penci_slider, portfolio), and you would want to check the settings of Titles & Meta page."
Please how can I solve this issue with Penci_Slider, portfolio so that I can achieve better results on my website links. Thanks.
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