problem account site for downlod

Public Ticket #11301

Conversation thread

PenciDesign replied

6 years ago

Staff Reply

Hi,

We're using auto-update flatform from WP-Updates: http://wp-updates.com/ and it seems the updates flatform from them has issues,
I've contacted them and they said will fix it as soon as possible.
Currently, please do following this guide to update this theme:
https://pencidesign.ticksy.com/article/15633/
We're sorry about this inconvenience.

Best Regards,
PenciDesign

aldo Belli started the conversation

6 years ago

Conversation Start

I can't update the theme. On my site the email is redazionetoscanatoday@gmail.com (and I can't change it), while on the subject the theme was purchased with the account aldobelli.giornalista@gmail.com (I attach the screnshot)
Thank you

Aldo Belli

Want to join this conversation or access attachments? Sign in first.