PenciDesign replied
Staff Reply
Hi,
No - you don't lose anything.
Best Regards,
PenciDesign
Public Ticket #11304
YouTube video
Conversation thread
ccannes replied
Customer Reply
If I do it that way, I lose all my customisation.
PenciDesign replied
Staff Reply
Hi,
It's very easy
You can give it a try because it just take some mins.
I don't know how long wp-updates will fix this issue...
Best Regards,
PenciDesign
ccannes replied
Customer Reply
I don't want to do it manually. I have a child theme set-up so it auto updates. When will this issue be fixed?
PenciDesign replied
Staff Reply
Hi,
We're using auto-update flatform from WP-Updates: http://wp-updates.com/ and it seems the updates flatform from them has issues,
We're waiting for them to fix this issue.
At this moment, please do following this guide to update this theme - It's easy also :)
https://pencidesign.ticksy.com/article/15633/
We're sorry about this inconvenience.
Best Regards,
PenciDesign
ccannes replied
Customer Reply
Perhaps it was my browser. I use Chrome and Firefox and the images are broken. In Safari, the widget doesn't appear at all.
Also, I tried to update my theme and got this message: Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Can you please help?
PenciDesign replied
Staff Reply
ccannes replied
Customer Reply
Thank you - it was the Smush (photo optimisation) and JetPack plugin.
I'm also having problems with my Facebook widget on homepage footer: https://bigbeautifulsky.com/
Thanks so much :)
Christina
PenciDesign replied
Staff Reply
Hi,
1/ You need to check with each plugin to find what's plugin caused this issue...
You can check more on this video:
https://www.youtube.com/watch?v=sUI-XUD6WUY
2/ It seems you've enable lazyload images from a plugin like Jetpack or another plugin. Let's check and disable for lazyload images. This theme already supports for lazyload images
Best Regards,
PenciDesign
ccannes replied
Customer Reply
Also, the photos in the posts are not displaying.
ccannes replied
Customer Reply
I have 20 plugins. Do you have any idea which one might be causing it? Is there an easier way?
PenciDesign replied
Staff Reply
Hi,
Thank you for loving our theme.
It seems you have a plugin caused this issue.
Please deactivate all plugins and check it again. After it work, let's enable each plugin to check what's plugin caused this issue.
Best Regards,
PenciDesign
ccannes started the conversation
Conversation Start
Hello, love you theme but I have embedded YouTube videos on my site pages and posts. These videos are too large for mobile (not optimised) and also don't display properly on pages (they run into the sidebar). Can you please help? Thanks :)
Want to join this conversation or access attachments? Sign in first.
