PenciDesign replied
Staff Reply
Hi,
As I said before, please do following this guide to update the theme:
https://pencidesign.ticksy.com/article/15633/
Best Regards,
PenciDesign
Public Ticket #11358
Unable to update theme
Conversation thread
manojOne replied
Customer Reply
I am unable to update the theme again. Getting this message, The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
PenciDesign replied
Staff Reply
Hi @Tiffany Thomas,
You didn't do following the guide.
It seems you didn't read the point 1/
After download package "All files and documentation" - you need to extract it and open the folder you receive and use soledad.zip file for your install.
Best Regards,
PenciDesign
Tiffany Thomas replied
Customer Reply
I followed all of those instructions, and I kept getting an error message saying "The package could not be installed. The theme is missing the style.css stylesheet."
I tried downloading it multiple times, all exactly according to your guide, and still kept getting the same error message.
PenciDesign replied
Staff Reply
Hi,
We're using auto-update flatform from WP-Updates: http://wp-updates.com/ and it seems the updates flatform from them has issues,
We're waiting for them to fix this issue.
At this moment, please do following this guide to update this theme - It's easy also :)
https://pencidesign.ticksy.com/article/15633/
We're sorry about this inconvenience.
Best Regards,
PenciDesign
Tiffany Thomas replied
Customer Reply
I have been having the same issue for several days now. It happened again a couple of weeks ago, but then just disappeared after a day. I kept hoping the same thing would happen again.
manojOne started the conversation
Conversation Start
I am unable to update the theme. Getting this message, Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
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