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Public Ticket #11358

Unable to update theme

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manojOne replied

Customer Reply

I am unable to update the theme again. Getting this message, The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

PenciDesign replied

Staff Reply

Hi @Tiffany Thomas,

You didn't do following the guide.

It seems you didn't read the point 1/

After download package "All files and documentation" - you need to extract it and open the folder you receive and use soledad.zip file for your install.

Best Regards,

PenciDesign

Tiffany Thomas replied

Customer Reply

I followed all of those instructions, and I kept getting an error message saying "The package could not be installed. The theme is missing the style.css stylesheet."

I tried downloading it multiple times, all exactly according to your guide, and still kept getting the same error message.

PenciDesign replied

Staff Reply

Hi,

We're using auto-update flatform from WP-Updates: http://wp-updates.com/ and it seems the updates flatform from them has issues, 
We're waiting for them to fix this issue. 
At this moment, please do following this guide to update this theme - It's easy also :)
https://pencidesign.ticksy.com/article/15633/
We're sorry about this inconvenience.

Best Regards,
PenciDesign

Tiffany Thomas replied

Customer Reply

I have been having the same issue for several days now.  It happened again a couple of weeks ago, but then just disappeared after a day.  I kept hoping the same thing would happen again.

manojOne started the conversation

Conversation Start

I am unable to update the theme. Getting this message, Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

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