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Public Ticket #11437

Not able to install

Conversation thread

PenciDesign replied

Staff Reply

Hi @jorr_ejward,

Thank you for your suggestion. But when you download the theme, there is 2 selections: Download "Theme file only" and "All files and documentation"smile.pngIf users download "theme file only" - there is no need for extract it.

Best Regards,

PenciDesign

jorr_ejward replied

Customer Reply

I just had the same problem. I don't know why this isn't on the Youtube video. I think they should update the Youtube video to indicate that the required zip is buried in the downloaded zip file.

PenciDesign replied

Staff Reply

Hi,

Your install is wrong.

You need to extract the download package and use soledad.zip file for your install.

Please check more on this guide

Best Regards,

PenciDesign

Gopinath1987 started the conversation

Conversation Start

Hi, I just now purchased your package. 

Trying to install it onto my wordpress blog but it is showing the next problem:

Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme installation failed. 

Could you please tell me what do I do?

Regards

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