Unable to Update

Public Ticket #11494

Conversation thread

PenciDesign replied

6 years ago

Staff Reply

Hi,

We've using auto-update flatform from WP-Updates: http://wp-updates.com/ and it seems the updates flatform from them has issues and they didn't fixed it yet.
We're waiting for some weeks but they didn't fixed the issues, so maybe in the next updates, we will remove this flatform.
And from future, please do following this guide to update this theme - It's easy also and doesn't affect anything to your site:
https://pencidesign.ticksy.com/article/15633/
We're sorry about this inconvenience.

Best Regards,
PenciDesign

travelingigloo started the conversation

6 years ago

Conversation Start

Hello,

I am unable to 'customize' my site currently. I noticed my theme is not up to date. I went to Appearance < Themes < Update Now and received the following error:

" Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature "

I'm not sure what this is or how to fix it. Thanks!

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