About images not displaying in Safari

PenciDesign replied

6 years ago

Staff Reply

Hi,

Please try disable the lazyload images from the theme and check it again. Here is all options for disable lazyload images from the theme:

Disable lazyload images on category mega menu on Customize > Logo and Header Options

Disable lazyload images on all layouts, widgets on Customize > General Options

Disable lazyload images on featured slider on Customize > Featured Slider Options

Disable lazyload images on single posts page on Customize > Single Post Options

Best Regards,

PenciDesign

Studentacross replied

6 years ago

Customer Reply

Hmm.. this is weird.. Do you have any other suggestions on why this is happening for me? I have cleared cache and browser history, but its simply not working?

Best Regards

Jonas

Studentacross replied

6 years ago

Customer Reply

Still not working and checked it on another macbook.. Are you able to see it on safari (mobile)?

Best Regards

Jonas

PenciDesign replied

6 years ago

Staff Reply

Hi,

Strange, can you please check again your site on another Macbook? Because I checked your site on 3 different Macbook and I didn't see any issue..

Best Regards,

PenciDesign

Studentacross replied

6 years ago

Customer Reply

Hi,

I have not enabled lazyload... the website is loading fine in chrome, it's just safari that won't work? my hosting did say that something was wrong with safari, but that i needed to write you guys.

Best Regards

Jonas

PenciDesign replied

6 years ago

Staff Reply

Hi,

Hmm, strange. Do you enable lazyload images from SG Cache or another plugin? If yes, let's disable it. And check it again.

Best Regards,

PenciDesign

Studentacross replied

6 years ago

Customer Reply

Hi

Thanks for responding so quickly!

I have cleared the SG Cache several times and it does not seem to be working?

best Regards

Jonas

PenciDesign replied

6 years ago

Staff Reply

Hi,

I just checked on another Macbook and I see everything still display fine.

Can you please clearly all the cache from plugin SG Cache and check it again?

Best Regards,

PenciDesign

PenciDesign replied

6 years ago

Staff Reply

Hi,

I just checked your site on Safari and I see everything is working fine.

Check this image: http://prntscr.com/rpfpx1

I'm using Safari version 10.1.2

Best Regards,

PenciDesign

Studentacross replied

6 years ago

Customer Reply

So do you know what might cause the problem then?

Best Regards

Jonas

Studentacross replied

6 years ago

Customer Reply

Hi

Thanks for responding so quickly! I am using a macbook, so this is not the reason why.

Best Regards

Jonas

PenciDesign replied

6 years ago

Staff Reply

Hi,

Thank you for loving our theme.

It seems you're using outdated version from Safari. Let's check your site on safari from a MacBook

Because Apple stopped support Safari on Window long time ago.

Best Regards,

PenciDesign

Studentacross started the conversation

6 years ago

Conversation Start

Hi PenciDesign

Very happy with the theme soledad!

But, i have come across an issue with images not loading in Safari? i contacted my hosting and they set that it was something i should write to you guys about! have just published the site and everything is new, so there should not be a problem displaying images.

Are you able to help me out? thanks in advance!

Best Regards

Jonas