Jelena replied
Customer Reply
Ok, will do. Thanks for checking!
Best regards to all of you to!
Public Ticket #1192
can't upload media or write a new post
Conversation thread
PenciDesign replied
Staff Reply
Hi,
I just checked your site and I see that this issues doesn't related with our theme.
Even I active a default wordpress theme from Wordpress: Twenty Sixteen - It still doesn't work.
So, please contact with your hosting provider and ask them about that.
Best Regards,
PenciDesign
PenciDesign replied
Staff Reply
Hi,
Please send me your admin url and admin account ( username and password ). I will take it a look.
Best Regards,
PenciDesign
Jelena replied
Customer Reply
In iexplorer or firefox we don't have any plugins active as we don't use them at all.
I haven't deactivated any plugins regarding my page. Is that what you are suggesting?
PenciDesign replied
Staff Reply
Hi,
Have you try deactivate all plugins and try it again?
After it work, let's enable each plugin to check what's plugin caused this issue.
Best Regards,
PenciDesign
Jelena started the conversation
Conversation Start
It has happened 4-5 times in the last 2 months (almost every time I tried to write a new post). I cannot write it or upload photos.
\I can write the title but the text itself as well as the cursor are invisible. I can see the text only when I select it and if I try to publish it, I get error 404 on page. It's the same in chrome, firefox and iexplorer, I've tried every step I found on google (delete cache, updating plugins, turning off adblocker...). Sometimes it gets "fixed" on its own but I really cannot work like that.
Sometimes my posts are related to some specific time and date and it is impossible to post anything when this happens... I need to know how to fix it.
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