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Public Ticket #11945

SEO Plugin Broke the Theme Responsiviness

Conversation thread

Penci Design replied

Staff Reply

Hi,

Make sure that you can't change code of pennews theme.

If you change code of PenNews theme.  The code you change will lose after you update theme.

Best Regards,

PenciDesign

VargolinoPR replied

Customer Reply

Thanks for the help.

Maybe it was the plugin, cuz we didnt changed anything 

But thanks again :D

Penci Design replied

Staff Reply

Hi,

I checked on your site

and i saw you edit code on header of pennews theme as screenshot https://prnt.sc/s4deii

I updated code help you. Please check it again

Best Regards,

PenciDesign

VargolinoPR replied

Customer Reply

Hi,

Anything new ?

Thanks

Penci Design replied

Staff Reply

Hi,

I logged on your site . i will check it and respond as soon as possible

Best Regards,

PenciDesign

Penci Design replied

Staff Reply

Hi,

Please  send me your website managment information ( admin url site, username and password ) in order for me to have access to know the exact issue. We will take it a look on this help you.

Best Regards,

PenciDesign

VargolinoPR replied

Customer Reply

Hello. We tried deactivating the Rank Math Plugin and purging all cache but the problem persists. It seems as the problem is not exactly related only to Rank Math, but also to the theme's code.

The responsiveness only doesn't works on mobile. If I try to make the site responsive on desktop by changing the browser's width or height the PenNews theme responsiveness kick in and everything looks just fine. But the same does not applies to mobile, and the majority of my viewership comes from mobile devices -- hence my need to fix this problem ASAP.

Before using Rank Math we used Yoast, the solution provided by your theme. We realized though that Yoast has some kind of bug that often prevents websites to be shown on searches and therefore can be more harmful than helpful. To put it in perspective, as soon as we switched from Yoast to Rank Math we saw a spike in visitor numbers, receiving around the double more visitors three days after Rank Math was installed and configured. We even got to five times that initial number the next month. Rank Math really helped growing our audience.

We need your help to solve this problem. I do remember my website being responsive on both desktop and mobile a while ago, when we first started using PenNews as our newest theme. We liked your theme a lot, it fits very well with our target audince and our new approach on how we publish our content.

But not being able to get that resposiveness on mobile really is being bad to our business. We need to get PenNews to be responsive on mobile again on PlayReplay as soon as possible or we risk losing visitors and potential customers.
Can you please help us fixing this issue?

Thanks in advance.

Guilherme.

Penci Design replied

Staff Reply

Hi,

Please check this guide to know how to optimizer speed on your site.

Please deactive Rank Math  plugin and remove cache

Best Regards,

PenciDesign

VargolinoPR started the conversation

Conversation Start

Hi!

On February, I tryied a new plugin called Rank Math so I could optimize my website's SEO. But as I've notice just recentlly, the responsiviness of the theme is now broken. It isn't changing the layout to the mobile responsive layout, and that is taking some side effects on my SEO ranking. If I try to remove the plugin, it seems like the layout's CSS gets broken and that can only be solved if I activate the Rank Math plugin again. I already tryed to contact the plugin's support team (https://wordpress.org/support/topic/rank-math-seo-broke-my-layout/) and they asked me to look for the theme's developer support. Can you please help me so the theme turns responsive on mobile back again while I can still use this SEO plugin. Rank Math's SEO perfomance gave my website a huge boost but unfortunately it seems like it's not getting along so well with PenNews. Thanks in advance.

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