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Public Ticket #11982

Atualização

Conversation thread

PenciDesign replied

Staff Reply

Hi,

I can sure that's issues from your-end only. Doesn't related with the theme.

Let's deactivate plugins as before to check what's plugin caused the issue.

Best Regards,

PenciDesign

olharesbrasil Leal replied

Customer Reply

WP lead plus X was incompatible. Solved. Thank you.

Now I need to undestand another problem. And it seems to be the theme.

The article in home page must be " 9 dicas de como planejar uma viagem" (this is on latest post).

But when I click on it at home page it goes to another article "Ebook Como Planejar uma Viagem Sozinha". How is it posible? Do you know what is the problem?

PenciDesign replied

Staff Reply

Hi,

Do you mean about with images loading?

If right, please check and disable all lazyload images features from your plugins. Because this theme already supports for lazyload images from itself.

Best Regards,

PenciDesign

PenciDesign replied

Staff Reply

Hi,

It seems you didn't read carefully the guide.

You need to extract the download package "All files and documentation" and use soledad.zip file for your install.

Best Regards,

PenciDesign

olharesbrasil Leal replied

Customer Reply

I Did all process

But it dosen´t update

Problem: 

"The package could not be installed. The theme does not have a style.css style sheet.

Theme installation failed"

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Fiz o processo.

E não está instalando. A resposta segue:

Descompactando o pacote…

Instalando o tema…

O pacote não pôde ser instalado. O tema não possui uma folha de estilos style.css.

Falha na instalação do tema.

PenciDesign replied

Staff Reply

Hi,

We’ve used auto-update platform from WP-Updates: http://wp-updates.com/ ( It’s a paid service from a third-party company ) and it seems the updates flatform from them has issues and they didn’t fix it yet.
We’re waiting for some weeks but they didn’t fix the issues, so maybe in the next updates, we will remove this flatform.
And from now, please do follow this guide to update this theme – It’s easy also and doesn’t affect anything to your site:
https://pencidesign.ticksy.com/article/15633/
We’re sorry about this inconvenience.


Best Regards,
PenciDesign

olharesbrasil Leal started the conversation

Conversation Start

I can not update theme

And after WP update, theme has stoped working. My website is broken

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Não consigo fazer a atualização do meu tema.

 E após atualização do WP o tema não fuunciona corretamente no site. 

Ocorreu um erro ao atualizar soledad: O pacote não pôde ser instalado. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

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