Asiccha Siccha replied
Customer Reply
Hello,
I will check it again, thank you very much!
Public Ticket #12281
Begginer Problems
Conversation thread
PenciDesign replied
Staff Reply
Hi,
I just checked your site and I found this is not issues related with my theme.
It seems an issues with your hosting or plugins. I've tried activated a default theme from WordPress: Twenty Twenty and I see this issue still remain:
So, you should contact with your hosting provider and ask them about this.
Best Regards,
PenciDesign
PenciDesign replied
Staff Reply
Hi,
1/ Ok, Please send me your site admin URL and admin account ( username and password ). I will take it a look at this to help you.
2/ No - it doesn't affect anything to your site.
3/ Your config is wrong. Please go to Apperance > Menus > on menu "Technologia" > remove all child menu items of this menu item. Please check this video tutorial to know how to config a category mega menu - watch to the end to understand how to put child categories on the left side.
Best Regards,
PenciDesign
Asiccha Siccha replied
Customer Reply
I'm sorry, i forgot this other problem of the megatitle that doesn't works (i think) with the demo i installed. The sub-categories shows in the bottom of the post with megatitle
Thank you again for your answer.
Asiccha Siccha replied
Customer Reply
Hello,
Thank you for your answe, i solve almost everything except for two problems:
- I still can't see the category window on my posts. I tried to deactivate one by one (including the Soledad plugins), deactivating all of them, in groups, etc. It doesn't appear anymore.
- I found another problem but i don't know if this will affect our website. I think thats all i want to ask for support for now.
PenciDesign replied
Staff Reply
Hi,
1/ Please go to Customize > Social Media Options > fill your social media URL here > and let blank any social media icon you want to hide.
2/ Yeah, that's category page title - and unfortunately, it doesn't support style like heading titles.
3/ You can edit this page and change the page content as you want
4/ You can go to Pages > Add New > and add new your pages: About Us, Contact Us, etc and write the content inside that pageYou don't need for use Elementor on that page.
5/ It seems you have a plugin caused this issue. Please try deactivate all plugins ( except plugins come from the theme ) and try it again. If it works, let's enable each plugin to check what's plugin caused this issue.
6/ Please add more this code to Customize > Custom CSS to do that:
#navigation .menu li.penci-mega-menu > ul.sub-menu{ background: rgba(255, 255, 255, 0.9); }
#navigation .penci-megamenu .penci-mega-child-categories{ background: transparent; }
Best Regards,
PenciDesign
Asiccha Siccha replied
Customer Reply
I continue here, sorry:
- I can't add a category on my posts: everytime i write a post i can't add category and sometimes it also doesn't let me to add tags. (its a news site about gaming and we want to keep it in order) (Attach 5)
- Megatitle: i know this image is from the other product, but Soledad can make it happend? (Attach 6)
Thank you again for helping me.
Asiccha Siccha started the conversation
Conversation Start
Hello PenciDesign,
I bought two days ago yout wordpress templaate and i love it, thaank you very much for helping clueless entrepeneurs like to achieve his goals. I have some questions because i can't find this options and i will add as many captures and details i can, hope you can help me. I used the gaming two side bars template:
- Configurate wich social media appears in the top and bottom of the page: i don't want to use that many social media in my topper and footer in my website, i want to erase one or two and keep the other ones (Attach 1)
- How to customize category pages and post pages: i wish to configurate my category pages, post pages and tag pages as much as i can edit my home page, i really don't know how to do it, i want them to look different with different plugins. (Attach 2)
- Translate Policy page and terms: my site is mainly in spanish and i don't know if i have to translate all this legal information manually or maybe i can install some plugin to edit it. (Attach 3)
- Add About Us, Contact Us, etc: i really don't understand how to do it in "pages" it shows nothing (Attach 4)
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