can't install the theme

Public Ticket #12589

Conversation thread

6 years ago

Staff Reply

Hi,

You should update your WordPress to latest version and your PHP to version 7. Because now Wordpress version 5 requirements php version 7

This theme works fine with PHP version 7.

Best Regards,

PenciDesign

6 years ago

Customer Reply

Hi,

it was about my php version.I was in 7.0 and was not compatible with my wordpress core, and less with the theme, i guess.

So, i move in PHP 5.6 and it seems working now.

Thx for ur response.

Best regards,

Willy

6 years ago

Staff Reply

Hi,

It seems you have a plugin caused this issue.

Let's deactivate all plugins come from your old theme and try it again.

Best Regards,

PenciDesign

6 years ago

Conversation Start

Hi,

i have a problem to install the soledad theme. It gve me a Error 500.

In the install i have soledad theme and soledad child theme. The same problème with both.

If i activate the theme, i can't reach my wordpress back-office and my ftp access too. I had to got to my hosting management to re-install wordpress.

How could i fix it plz ?

I'm looking forward to use this awesome theme.

Thx for your response.

Willy

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