PenciDesign replied
Hi,
Please update the theme to latest version. After that, try it again.
If it still doesn't work, Please try deactivate all plugins ( except plugins come from the theme ) and try it again. If it works, let's enable each plugin to check what's plugin caused this issue.
In next times, for similar issues, please create one ticket only
No need to create multiple tickets like this.
Best Regards,
PenciDesign