Website down

Public Ticket #13059

Conversation thread

PenciDesign replied

6 years ago

Staff Reply

Hi,

Now, please re-activate each plugin to check what's plugin caused this issue.

Check more on this video tutorial for example:

https://www.youtube.com/watch?v=sUI-XUD6WUY&feature=emb_title

Also, you should use Elementor or WPBakery Page Builder. Don't use both page builders, it will make your site slower and maybe has conflict between 2 page builders.

Best Regards,

PenciDesign

harini_manivannan replied

6 years ago

Customer Reply

Hi there,

Thank you for your reply. I have disabled the majority of plugins and looks like my website is back up and running.

I disabled all the Penci and elementor plugins as well. How do I know if all of these plugins are updated? Looks like my WP bakery page plugin needs to be updated. How do I figure out which plugin is causing the problem here?

Many thanks,

Harini

PenciDesign replied

6 years ago

Staff Reply

Hi,

Have you tried deactivate all plugins and check it again?

Best Regards,

PenciDesign

harini_manivannan started the conversation

6 years ago

Conversation Start

Hi there,

Seems my website has gone down due to a conflict with updates between my theme and plugins.

Any idea on how I can resolve this please? or if you can help resolve this?

Many thanks,

Harini

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