Hi,
Please go to dashboard > Pages: select to edit all the WooCommerce Pages (Cart, Checkout, My Account),
Click the "Quick Edit" button > Templates > select "Page No Sidebar".
Regards,
PenciDesign.
Thanks :-)
Hi,
Please go to Appearance → Customize → WooCommerce → General → check the "Hide Header Shopping Cart Icon" option.
Regards,
PenciDesign.
Hi,
I am working on installing Woocommerce on my Soledad website, but the shopping cart icon is visible under setup. Is it possible to disable these shopping icons until webshop is ready for launch?
Thanks,
Thomas
Super - thanks a lot ??
Hi,
I just re-install the Penci Shortcode & Performance plugin. You can delete the temporary admin account now.
Regards,
PenciDesign.
Hi,
I've config your site again.
Please check.
Regards,
PenciDesign.
Hi,
Do you've config your site again? Because it still loads the old content before I've config.
Please make sure you've updated the Soledad theme, Penci Shortcode & Performance to the latest version, clear all the site cache then check again.
Regards,
PenciDesign.
Hi,
I am sorry to disturb you, but after having emptied the cache, I still see the errors in the menu on mobile, where you are not able to see the dropdown menu when you click on the main categories. Does it work on your mobile devices?
Thanks
Thomas
Hi,
I've excluded some JS code for your installed plugins by going to Appearance → Customize → Speed Optimization → Optimize JavaScripts.
Regards,
PenciDesign.
Hi,
Thanks so much :-) What was wrong with the configuration?
Thanks for your support!
Thomas
Hi,
I've config your site.
Please check.
Regards,
PenciDesign.
Hi,
Please send me your WordPress admin account in a PRIVATE reply. I'll log in and help you check it.
Regards,
PenciDesign.
Hi,
I have just emptied all cache, but it does not resolve the issue. I have not installed any new plugins recently.
Thanks
Thomas
Hi,
The problem is that your site contains the JS error code that comes from one of the plugins you've installed.
Please clear all the site cache then check again.
Regards,
PenciDesign.
Hi,
After having updated Soledad to the latest version, my menu on mobile does not work any longer - when you click on for instance “Inspiration” you shoul see a dropdown menu, but you dont and see the main page of “Inspiration”.
What has suddenly gone wrong after update?
Thanks
Thomas
Thanks ??
Hi,
Soledad theme is compatible with the Woocommerce plugin, so you can use it for selling the product.
Regards,
PenciDesign.
Hi,
The site is live again, but I think the problem has been resolved.
Have a nice weekend.
Thomas
Hi,
I can't check your site because of the 503 Service Unavailable error.
Please check again.
Regards,
PenciDesign.
Hi,
Thanks ?? I believe it works on other remote devices as shown in the video.
Thanks
Hi,
Here is a video recorder of your site on my phone. It working properly:
Regards,
PenciDesign.
It looks the same as inkognito on my phone. Have you tried to click on the search icon and search for “brunsviger” and click on the post. Can you see this page with styling?
Hi,
Here is a screenshot of your site on my phone:
Regards,
PenciDesign.
Hi,
I have cleared the cache, but when I click on a menuitem in the main navigation, I get the post without styling - please see attached.
Thanks
Hi,
For this case, please clear all the browser cache then check. I'm not found this issue on my browser.
Regards,
PenciDesign.
Hi,
After having speed optimized the site, there are problems with the styling when you click on a post in search or in the main navigation - please see screenshot. There is something wrong with the styling.
Thanks
Thomas
Hi,
Your site speed was improved, here is a screenshot of the result:
Regards,
PenciDesign.
Thanks - I think it helped quite a lot with the page speed optimization within the theme, but I have not excluded the google ads because it conflicts with the ad network. Now GTMetrix score is much better - can you see? :-)
Thanks,
Thomas
Hi,
Yes. You should use a cache feature only of WP-Rocket and use our pagespeed optimization to get the maximum Google Insight score and pagespeed.
Regards,
PenciDesign.
Hi,
So you are saying that I have to follow your pagespeed optimization in the theme, but exclude the JS at Appearance → Customize → Speed Optimization → Optimize JavaScript → Exclude Scripts from Delay Execution?
Thanks,
Thomas
Hi,
1. If you're showing the Google Ads without delay, the Google Page Speed score can't improve, because it loads a lot of JS library.
2. You can exclude the JS at Appearance → Customize → Speed Optimization → Optimize JavaScript → Exclude Scripts from Delay Execution.
Regards,
PenciDesign.
It conflicts with my ad network, when you want me to delay Google ads. I have tried it several times with lots and lots of problems with the ad network on my blog.
Thanks for your fast reply, but I have tried this solution, and it conflicts with ad network and some plugins.
Hi,
The problem because you've config the pagespeed optimization incorrectly.
- Please turn off all optimization from WP-Rocket, only using the cache feature only,
- Follow all the instructions here: https://soledad.pencidesign.net/soledad-document/#speed-optimization
Regards,
PenciDesign.
Hi,
I am experiencing rather slow load times on my blog baregomad.dk, even though I have activated speed optimization in settings. I get an E-score on Gtmetrix - see screenshot. What is wrong with the theme and what is slowing it down? I hope you can see it.
Thanks,
Thomas
Thanks :-)
Hi,
Yes. Please go to Appearance → Install Plugins: make sure you've installed & activate the MailChimp for WordPress plugin,
Then navigate to Appearance → Widgets: drag & drop the MC4WP widget to the sidebar you want to show.
For more information, please read the document detail here: https://soledad.pencidesign.net/soledad-document/#setup_mailchimp
Regards,
PenciDesign.
Hi,
Does the Soledad theme have a widget from which I can make a signup form for a newsletter in Mailchimp?
Thanks,
Thomas
Hi,
New update - Slickstream has resolved the issue and it was not related to the Soledad theme.
Apologize for the incovenience.
Thanks
Thomas
Thanks,
I have contacted the Slickstream support, but they say that they dont have any issues at the moment on my blog :-(
Thomas
Hi,
I'll try to check this issue on my testing site, but you should also contact the Slickstream support about this case because we don't change anything related to the image URL on this update.
Regards,
PenciDesign.
Hi,
Please send me your WordPress admin account in a PRIVATE reply. I'll log in and help you check it.
Regards,
PenciDesign.
Hi,
Yes - https://baregomad.dk/baba-ganoush/ - just click on the search icon in the top or in the right corner at the bottom - there are no images related to the search recommodations anymore.
Hi,
Please send me a page URL related to this issue.
Regards,
PenciDesign.
Hi,
After having updated Soledad to the latest version, the Slickstream integration fails showing images in search and recommodation - please see attached screenshot. You can see the missing images when you push the search field on baregomad.dk.
Thanks,
Thomas
Okay, thanks a lot :-)
Regards,
Thomas
Hi,
There're 2 methods for your requirement:
1. Please go to Appearance → Customize → Logo & Header → General: paste the code at the "Add Custom Code Inside <head> tag" option field,
2. Create a child theme, copy the header.php on the Soledad parent theme then modify it on the child theme. You can read the document here for more information.
Regards,
PenciDesign.
Thanks, perfect :-)
Ho.
This is a Soledad Recent Post widget, please config this widget like the screenshot below:
Regards,
PenciDesign.
Hi,
How do you create this widget with exact same design within Widgets in Wordpress? Right now I am using Soledad Popular Posts, but I can not get the same layout.
Thanks,
Thomas
Hi,
Unfortunately, the current version doesn't support this function. We'll add this in the future theme update.
Regards,
PenciDesign.
Thank you :-)
Is it possible to control after how many seconds the promo popup should appear on the page?
Thanks,
Thomas
Hi,
Yes. Please create a new Penci Block with newsletter form (Penci Mailchimp element), then assign it as popup content by going to Appearance → Customize → Promo Popup.
Regards,
PenciDesign.
Hi,
Have you made a penci block design for newsletter signup to the new promo pop up function?
Thanks,
Thomas
Hi,
Ok, thanks :-)
/Thomas
Hi,
This message is from Google Adsense, please read this article to understand your problem:
This is not an error/problem of Soledad, so there is no log file here.
Regards,
PenciDesign.
Hi,
Are you set up this site similar to the test site? I've checked the test site and have not found this issue.
Regards,
PenciDesign.
Hi,
Here you go sir - on all pages within Soledad theme builder.
Thanks
Thomas
Hi,
Please send me the full screenshot of this problem.
Regards,
PenciDesign.
Hi,
I have no AdBlock software installed on my pc, but after having installed AdBlock Plus on my pc, the message is gone. How does this make sense? I am only experiencing this message on my pc in the Soledad theme builder - no where else.
Kind regards,
Thomas
Hi,
1. Are you installing any AdBlock software on your PC? Because our theme doesn't include any feature like your screenshot so this message is from the Adsense plugin (https://www.reddit.com/r/uBlockOrigin/comments/jg8oil/keep_getting_you_are_seeing_this_message_because/)
2. You can import the homepage template by creating a new page, editing it with the Elementor. Next, click the Penci Template button like the screenshot below:
Finally, search the Food keyword on Template, then insert it to your page:
Regards,
PenciDesign.
Hi,
1. About this message in your screenshot, please check all the browsers you've installed. Maybe one of your install addons has been blocked the theme builder functions.
2. You can create a Footer similar to Personal Food Blog by following these steps:
- Go to Appearance → Footer → Footer Widgets Area: enable this widget area and select the widget with here,
- Go to dashboard → Widgets: drag & drop the content you want to display at the Footer from Footer Column #1 to Footer Column #4
Regards,
PenciDesign.
Hi,
I've config your site without any issue.
Please check.
Regards,
PenciDesign.
Hi,
I've checked your site again. The front page now working properly. So what's wrong here? Please send me a screenshot and take note of it.
Regards,
PenciDesign.
Hi,
1. Please make sure you've updated all required plugins to the latest version by going to Appearance → Install Plugins → Update,
2. The menu of this demo was built with Penci Builder functions, so please go to Penci Builder → select the header you've to import the click Edit with Penci Builder button. You can view the video tutorial here:
3. You needn't delete the old Elementor page, the error may be from the plugin you've installed. Please disable all plugins (exclude the plugins that come with Soledad) then try to enable one by one to check which plugin causes this issue.
Regards,
PenciDesign.
Hi,
I've edited this page: https://baregomad.dk/svampet-chokoladekage/
penci_recipe_rate_total = penci_recipe_rate_people * the rating you want to display.
For example: If you want to show 5 stars of 7465 peoples rates, you must fill 37325 in penci_recipe_rate_total.
You can re-check the structure data by following this link: https://search.google.com/test/rich-results?url=https%3A%2F%2Fbaregomad.dk%2Fsvampet-chokoladekage%2F&user_agent=1
Regards,
PenciDesign.
Hi,
Please send me a related URL about this problem.
Regards,
PenciDesign.
Hi,
This is a standard feature of WordPress. If you can't see these fields, you can manually add this by click Add New Custom Field button.
Regards,
PenciDesign.
Hi,
Thanks for your reply. I have activated "Custom fields" but I can not see penci_recipe_rate_total and penci_recipe_rate_people. I have updated the post but the two fields do not appear. I attach a screenshot. Do I have to activate something in the theme?
Thanks,
Thomas
Hi,
Thanks, It think its already verified - that is what Pinterest says, so perhaps it should be working both on mobile and desktop even though the function fails on mobile.
Thanks,
Thomas
Hi,
Please verify your website with Pinterest by following this link: www.pinterest.com/website/verify.
Regards,
PenciDesign.
Hi,
No - I am not using any Pinterest plugins, but on my desktop there is no error - only on mobile devices.
Thomas
Hi,
Are you using any Pinterest plugins? If yes, please check the plugin config and instructions, our Soledad Theme doesn't have any relation to this error.
Regards,
PenciDesign.
Regards,
PenciDesign.
Hi,
I have changed the recipe layout to style 4 with the pin button, but when I push the pin it button I get a message saying “API method not found” - what do I need to do in order to get this working?
Thanks,
Thomas
Hi,
Please clear your mobile browser cache then test again.
I've checked your site on my device, the font face display properly as the screenshot below:
Regards,
PenciDesign.
Hi,
After the latest update of the Soledad theme, the fonts on mobile devices are all the sudden default and wrong, but on desktop the fonts are ok. I have not changed anything - only updated the theme.
Can you resolve this problem?
Thanks
Thomas
Hi,
Please check your Ad Inserter settings, this is an error from this plugin.
Best Regards,
PenciDesign.
Hi,
All the sudden my main navigation has stopped working. No matter which menu item I click I go back to the frontpage. What has happened?
Thanks,
Thomas
Thanks a lot :-)
Hi,
Yes. You should add content after HTML Class via Ad Inserter:
#footer-section
Best Regards,
PenciDesign.
Hi,
The problem because the CSS generate from Penci Page Speed Optimizer overwrites the CSS property from Elementor. Please try the following step to rebuild:
Best Regards,
PenciDesign.
Hi,
Please try to test your ads on various browsers.
Unfortunately, by default Soledad doesn't have a function to pin blog post images.
Best Regards,
PenciDesign.
I am only using Ad Inserter Pro, but maybe its viewports are causing this issue.
Does Soledad theme have a function to pin blog post images?
Kind regards,
Thomas
Hi,
Are you using an ad-blocker on your device? Because the Soledad theme doesn't insert any HTML tag with "ai-viewport" content.
Best Regards,
PenciDesign.
Hi,
1. You can insert the header script by going to Appearance > Customize > Logo & Header > General, scroll to the bottom and insert your code in Add Custom Code Inside <head> tag.
2. For the Ads display, please wait for me to debug it on our test site or you can contact the plugin author about this issue.
Best Regards,
PenciDesign.
Hi,
Are you check on these settings:
Thanks so much - it worked perfectly :-)
Have a nice day.
/Thomas
Hi,
You don't need to add more custom CSS, you should insert ads code inner this HTML code:
<div class="code-block code-block-user-udbye7210" style="margin: 30px auto; clear: both;">Change 30px above by your spacing (top & bottom same value).
INSERT AD_CODE HERE
</div>
Best Regards,
PenciDesign.
Hi,
Thanks for your fast reply - super support as always :-) It worked by inserting #header - the topbanner is now displayed on all posts. Is it possible to insert margin in top and bottom of this topbanner via CSS in Soledad?
Thanks,
Thomas
Thanks :-)
Hi,
You can use the plugin Ad Inserter - https://wordpress.org/plugins/ad-inserter/. This plugin helps you insert PHP/HTML code to any positions you want on your site via WordPress Hook.
Best Regards,
PenciDesign
Hi,
I have recently added the Slickstream plugin to my website baregomad.dk, and Slickstream is asking me to add an empty container which will look like this <div style="min-height:72px;" class="slick-film-strip"></div> in my page template. Where do I add this empty container in the Soledad theme? You can see want they want me to do here https://www.slickstream.com/support/reducing-jitter-and-improving-cls.
I hope you can help me.
Thanks, Thomas
Okay, thanks for your support and have a nice day ?
Hi,
I've tested with Chrome
And I see it's fine.
Best Regards,
PenciDesign
Okay, thanks - I will try that, but it is only a problem in the Chrome browser on mobile.
Hi,
I can see your site displayed fine on my mobile now - check this image: http://prntscr.com/11wqn38
So, I recommend you check it again on anonymous browsers on mobile.
Best Regards,
PenciDesign
Hi,
Thanks for reaching out so quickly - I have cleared the cache but I can not see any changes concerning the width. Can you see any changes?
Thanks
Thomas
Hi,
It seems your site still loads the old stylesheet. Please make sure you've clearly all the cache and check it again
Best Regards,
PenciDesign
Hi,
I have just update to the latest Soledad version, but now on mobile the text (tablewidth) goes to the edge of the screen 100% - there is no spacing to the left and right anymore as you can see in attached screenshot.
What has gone wrong after newest update?
Thanks.
Thomas
Thanks a lot for your quick reply - your guidance has resolved the matter concerning wrong ratings in Google.
Thanks and merry christmas.
Thomas.
Hi,
Merry Christmas you too
Hope you have a sweet Christmas.
We've fixed this issue in the previous time.
Please try re-update the Penci Recipe plugin to get it.
To re-update the plugin, please go to Plugins > All Plugins > deactivate & delete plugin "Penci Recipe"
After that, go to Appearance > Install Plugins > re-install & activate this plugin.
When you have done, clear all the cache and check it again on Google Rich Results test:
https://search.google.com/test/rich-results
Best Regards,
PenciDesign
Hi,
And merry christmas.
Recently I have discovered that my listings in Google are showing the same rating number which is "5" on all recipes from my Soledad blog thme. This is not correct and have worked fine until recent update of the recipe plugin. Can you resolve this issue?
Thanks,
Thomas
Hi,
Thanks for your professional assistance - your support is much appreciated.
Everything is fine now, and I will replace the shortcode widget as shown in the video.
Thanks and have a nice day.
Thomas
Hi,
I can't login to your site by use the information. Please check it again.
Also, please go update the theme to latest version 7.5.0 by do following this guide for help me can check it better
Best Regards,
PenciDesign
Hi,
1/ I understand you want to change icons there. But, I wondering about what's icons you want to change for?
Because there is limited icons can be change...
Can you find icons here and let me know what's icon you want to change for.
Example: You want to change icon on "Antal personer:" to icon this icon or another icon.
2/ Please send me your WordPress site admin URL and admin account ( username and password ) - in A PRIVATE REPLY. I will take it a look at this to help you.
Best Regards,
PenciDesign
Hi,
Its the icons next under the recipe title - I attach a screenshot :-)
Furthermore the button "Go to recipe" located in the top of the post which you can activate under "Recipe options" does not work. The button does not appear in the top.
Thanks,
Thomas
Hi,
What's icons you want to change for?
Best Regards,
PenciDesign
Hi,
I have just solved the issue with the missing recipes on all my posts - I updated the recipe plugin and it was resolved.
However - is it possible to change the icons for "Calories", "Time total" etc.? I want another symbol for cooking time.
Thanks,
Thomas
Hi,
I have just updated my Soledad theme to the latest version, but now Penci recipe shortcode doesnt work on all my posts. What to do? You can see an example here https://baregomad.dk/churros/.
Thanks,
Thomas
Hi,
I have just received a new update from Litespeed Cache Version 3.5.0.2, and this has resolved the caching issue and live time. There must have been a bug in the latest update of Litespeed Cache.
Thanks for your support.
Regards
Thomas
Hi,
I see your images loads fine - check this image: http://prntscr.com/ur4jjo . It seems plugin Litespeed Cache has created a caching has a live time. And after this live time, it can't be clear the cache.
For issues between Litespeed Cache plugin & Soledad, can you please try deactivate each option from Litespeed Cache plugin to find what's option caused this issue?
Best Regards,
PenciDesign
I have deactivated the Litespeed Cache plugin in order to get all images up and running. I have cleared and purged cache and lazyload is disabled, but still images were not visible.
Hi,Thanks for your quick response :-)
Lazyload is disabled, but the images are still not visible at the moment. Dont you think it has something to do with the new version of Litespeed Cache and Soledad?
Thanks,
THomas
Hi,
It seems you've enabled lazyload images from Litespeed cache plugin - let's make sure you don't enable it
Best Regards,
PenciDesign
Hi,
I have just updatede my Litespeed Cache plugin to the newest version, but after update all post images are missing. I have deactivated the Litespeed plugin and everything is working again, but is there a bug in the Soledad theme concerning cache and post images after having updated Litespeed Cache, or is it Litespeed paticularly?
Thanks,
Thomas
Thanks for your quick response ? The problems have been resolved by installing the older version of Elementor ?
Best regards
Thomas
Hi,
We just found that latest version from Elementor caused the issue.
We're working on this to solve it and when it done, we will release a new updateDon't worries.
I see some customers using Elementor has the same problems, it seems that's a big change from Elementor and it has many issues:
https://wordpress.org/support/topic/elementor-not-loading-anything-and-broke-my-site-error-in-code/
At this moment, please go back to Elementor version 2.9.9 and wait until we release a new update for Elementor to fixed that issue.
You can go back to version 2.9.9 by do following steps:
1/ Download Elementor version 2.9.9 here
2/ Go to Plugins > All Plugins > deactivate & delete Elementor version 3.0.1
3/ Upload elementor version 2.9.9 you got on step 1 & activate it.
After that check it again.
Best Regards,
PenciDesign
Hi,
Please try add more this code to Customize > Custom CSS to do that:
@media only screen and (max-width: 480px){
.penci-sidebar-content .penci_about_widget, .penci-sidebar-content .penci_latest_news_widget{ display: none; }
}Best Regards,
PenciDesign
Hi,
Try this page https://baregomad.dk/knuste-kartofler/ - there should be a widget with the title "MØD FORFATTEREN BAG BAREGOMAD.DK" :-) If you still cant see this widget what about "SENESTE INDLÆG" - can you hide this widget on mobile devices?
Thanks,
Thomas
Hi,
I didn't see any widget like that on the page you sent, can you check it again?
Best Regards,
PenciDesign
Hi,
Thanks for reaching out so fast. If you take one of my posts like this one https://baregomad.dk/spidskaalssalat-med-aebler-sesam-og-mandler/ I want to hide the widget with title "MØD FORFATTEREN BAG BAREGOMAD.DK" on mobile devices - is that possible?
Thanks,
Thomas
Hi,
Thank you for loving our theme.
Can you tell me what's "custom sidebar" you've mentioned?
If you mean sidebars on the homepage, you can hide it by use Elementor - check this video tutorial
Best Regards,
PenciDesign
Hi,
I am a happy owner of the Soledad theme, and I can not figure out how to show or hide custom sidebars on mobile devices - I dont want as many widgets on mobile. Is that possible within the theme?
Thanks,
Thomas
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