ERROR DURING THEME UPDATE

Public Ticket #13264

Conversation thread

PenciDesign replied

6 years ago

Staff Reply

Hi,

We’ve used auto-update platform from WP-Updates: http://wp-updates.com/ ( It’s a paid service from a third-party company - not from us ) and it seems the updates flatform from them has issues and they didn’t fix it.
We’re waiting for some weeks but they didn’t fix the issues, so maybe in the next updates, we will remove this flatform.
And from now, please do follow this guide to update this theme – It’s easy also and doesn’t affect anything to your site:
https://pencidesign.ticksy.com/article/15633/
We’re sorry about this inconvenience.

Best Regards,
PenciDesign

anabalp started the conversation

6 years ago

Conversation Start

Hello,

I had this issue before and you told me it was with one particular product.

But now I think the theme is crashing other parts of my website like some of my images are gone and I also need to be able to update the theme in order to update my php.

Here's the error code I'm getting:

An error occurred while updating soledad: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Please could you help me with this?

Thank you,

Ana.

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