jaurresti replied
Customer Reply
Fixed! You were right, it was the plugin's fault. It is already disabled and now everything works fine. Thank you very much for your help.
Public Ticket #13457
Mobile version problems
Conversation thread
PenciDesign replied
Staff Reply
Hi,
I see you didn't enable the GDRP policy popup from the theme, so please check again with your plugin. It seems you have a plugin created that popup - a plugin has name "Cookie Law ..." - let's check and disable it.
Best Regards,
PenciDesign
jaurresti replied
Customer Reply
Sorry, it doesn´t work. Keep popping up in the same place
PenciDesign replied
Staff Reply
Hi,
You can disable it via options for GDPR on Customize > General Options
Best Regards,
PenciDesign
jaurresti replied
Customer Reply
Hi! I have another problem. A label on the privacy policy appears permanently on all the pages of my website. Could you tell me how can I remove it? Thank you.
jaurresti replied
Customer Reply
Thank you for your advice. It is fixed. The latest WP Fastest Cache Plugin update was causing this problem and I had to disable it. Thanks again.
PenciDesign replied
Staff Reply
Hi,
It seems you have a plugin caused this issue.
Please try deactivate all plugins ( except plugins come from the theme ) and try it again. If it works, let's enable each plugin to check what's plugin caused this issue.
Best Regards,
PenciDesign
jaurresti started the conversation
Conversation Start
Hi, I have two problems in the mobile version of my website. Suddenly, the hamburger menu doesn't work. Click on the menu but the dropdown does not appear. Also, the menu has lost its sticky function. And the homepage slider doesn't appear. I need help solving it, please.
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