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Public Ticket #13493

Won't let me import demo data

Conversation thread

PenciDesign replied

Staff Reply

Hi,

Thank you for your feedbacksmile.png

I think you should check documentation for this theme here to know how to import a demo and config the themewink.pngWe have a video tutorial there.

Best Regards,

PenciDesign

Zenta2 replied

Customer Reply

Thanks anyway but I just figured it out.

The problem is that on your theme installation page, you don't mention that you have to install and activate the demo importing module. If you simply mentioned this on the theme installation page, then people would know that they have to install it.

Instead, you guys just have a button which says 'import demo now' that doesn't work unless the plugin is activate, and the page has no instructions telling you to actually install it, so it's very confusing.

Zenta2 started the conversation

Conversation Start

I just paid for your theme, and setup the Envato token, which by the way, is annoying. Most themes I have bought do not require access to my Envato account, and I don't really like that.

Anyways, now it won't let me install the demo data.

I click it, and it brings me to a page which says
'Sorry, you are not allowed to access this page.'

I expected this theme to work as soon as I purchased it.

How do I gain access to the demo data?

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