PenciDesign replied
Staff Reply
Hi @ahmadihamed,
Thank you so much for sharing your experience. It can helps many other customers.
Cheers,
PenciDesign
Public Ticket #13663
elementor theme library preview blank
Conversation thread
ahmadihamed replied
Customer Reply
for me it was the popup blocker. Disabled it for the site and previews started showing up.
PenciDesign replied
Staff Reply
Hi,
After update the theme to latest version, don't forget updates plugins via Appearance > Install Plugins > click on "Update" tab.
When you done, edit a post and the issue will gone. If you didn't see the issue gone, on edit a post screen - please Press Ctrl + F5 sometimes to clear all the cache - and it should works now.
Best Regards,
PenciDesign
Jessica Joh started the conversation
Conversation Start
I am running the latest version of soledad and WordPress. I have upgraded and added elementor pro. I can open a page to edit in elementor without a problem. But the template library previews are blank. If i click one to load into the page i'm working on, it inserts fine, no problem. But I can't see the blocks i'd like to use in template preview.
I contacted elementor and they said this is likely a problem with the theme conflicting with the plug in.
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