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Public Ticket #13729

Problem Uploading Soledad To Website

Conversation thread

JoeBurgett26 replied

Customer Reply

Thank you so much.

I was able to figure out that the issue came down to the download. Documentation was there but Wordpress only wanted to utilize the WordPress files! lol

PenciDesign replied

Staff Reply

Hi,

Your installation is wrong.

You need to extract the download package, open the folder you receive and use soledad.zip file for your install.

Please check more on this guide

Best Regards,

PenciDesign

JoeBurgett26 started the conversation

Conversation Start

Hi, I ran into an issue when attempting to upload the Soledad Theme to my site today. I purchased it today too, so it should be up to date on everything. But this is the message WordPress sent back to me:

"The package could not be installed. The theme is missing the style.css stylesheet."

I did have to update WP today but that should not have messed with anything. Would you mind helping me with this soon?

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