Conflict with Elementor | PenciDesign Support

PenciDesign replied

6 years ago

Staff Reply

Hi,

We just found that latest version from Elementor caused the issue.

We're working on this to solve it and when it done, we will release a new updateDon't worries.

I see some customers using Elementor ( with other WordPress themes ) has the same problems, it seems that's a big change from Elementor and it has many issues:

https://wordpress.org/support/plugin/elementor/

At this moment, please go back to Elementor version 2.9.9 and wait until we release a new update for Elementor to fixed that issue.

You can rollback to version 2.9.9 by go to Dashboard > Elementor > Tools > Version Control > Rollback version > and select version 2.9.9 - check this image

After that check it again.

Best Regards,

PenciDesign

wailoyan started the conversation

6 years ago

Conversation Start

Hi there!

I have been working on my site with the Soledad theme. Since this morning when my Elementor has been updated to version 3.0.1 there is an issue loading Elementor. I tried to debug the safe mode - stopping all other plugins didn't help, and when I temporarily changed to Twenty Sixteen Elementor suddenly could load again. I am attaching a screencap where Elementor is forever in a loading state. I suspect there is a theme conflict there, and would really appreciate your help.