Elementor stopped working

Public Ticket #13877

Conversation thread

PenciDesign replied

6 years ago

Staff Reply

Hi @Tessey,

We've fixed this issue in the latest version of Soledad 7.3.6.

Let's update the theme to latest version 7.3.6 by do following this guide.

After update the theme to latest version, don't forget updates plugins via Appearance > Install Plugins > click on "Update Available" tab. ( NOT Plugins > All Plugins - please don't understand wrong. )

And check it again.

In next time, please create a new ticket - don't put reply to tickets of other people because they will get notice email about your reply

Best Regards,

PenciDesign

Tessey replied

6 years ago

Customer Reply

I turned off all plugins and still have the issue with Elementor. If I use Wordpress Twenty Twenty theme Elementor works fine. So I would think it is your theme that is causing the issue.

PenciDesign replied

6 years ago

Staff Reply

Hi,

We just found that latest version from Elementor caused the issue.

We're working on this to solve it and when it done, we will release a new updateDon't worries.

I see some customers using Elementor ( with other WordPress themes ) has the same problems, it seems that's a big change from Elementor and it has many issues:

https://wordpress.org/support/plugin/elementor/

At this moment, please go back to Elementor version 2.9.9 and wait until we release a new update for Elementor to fixed that issue.

You can go back to version 2.9.14 by do following steps:

1/ Download Elementor version 2.9.14 here

2/ Go to Plugins > All Plugins > deactivate & delete Elementor version 3.0.1

3/ Upload elementor version 2.9.14 you got on step 1 & activate it.

After that check it again.

Best Regards,

PenciDesign

ChristyDeBenis started the conversation

6 years ago

Conversation Start

Hello,

Elementor stopped working since last update. I am running latest version of the theme (7.3.5) and latest version of Elementor (3.0.2).

Do you have a quick solution to fix it?

Kind regards,

Christy

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