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Public Ticket #14067

Elementor compatibility

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PenciDesign replied

Staff Reply

Hi,

This issue caused by latest update from Elementor. And we've fixed it in the latest update of Soledad a long time ago.

Please make sure you've updated the theme to latest version 7.3.6 by do following this guide.

After that, check it again.

Best Regards,

PenciDesign

paradise_passport started the conversation

Conversation Start

Hi team, I am trying to build my wordpress pages using the Elementor plug in. Unfortunately, Elementor does not load properly and I am only able to utilise it in 'safe mode', which is not ideal. I have tried many troubleshooting methods such as rolling back version of elementor, increaseing memory, clearing cache, deactivating plugins, etc but nothing has worked. I decided to try changing my theme to Twenty Twenty to test Elementor and it worked straight away, therefore I believe there must be an issue with the Soledad theme. Could you please assist?

Thanks, 

Saoirse

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