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Public Ticket #14135

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StyleDefinery replied

6 years ago

Customer Reply

Thanks for the quick answer. Apparently it was because the theme was not activated. After the activation everything works fine.

But I still get the message that there is an update of WPBakery, but when I try to download it I get the following error message:
Update failed: To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?

Do I need to buy the WPBakery-License to get the updates?

PenciDesign replied

6 years ago

Staff Reply

Hi,

Strange, I didn't see this issue from my-end.

So, please try:

1/ Make sure you've updated the theme to latest version 7.3.6 - If not, let's update it by do following this guide.

After update the theme to latest version, don't forget updates plugins via Appearance > Install Plugins > click on "Update Available" tab. ( NOT Plugins > All Plugins - please don't understand wrong. )

2/ If it still doesn't work, please try to deactivate all plugins ( except plugins come from the theme ) and try it again. If it works, let's enable each plugin to check what's plugin caused this issue.

Best Regards,

PenciDesign

StyleDefinery started the conversation

6 years ago

Conversation Start

Hello dear Penci-Design-Team,
unfortunately I had to find out that my created blog categories are not displayed sideways when creating a post. How can I fix this?

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