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Public Ticket #14191

Updating theme

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PenciDesign replied

Staff Reply

Hi,

This issue caused by the file permission settings from your hosting.

With this issue, please contact with your hosting provider and ask them about this. It's not issue related with the theme itself.

Best Regards,

PenciDesign

Jason Lee started the conversation

Conversation Start

I am unable to update the theme. Following the documentation video, once I try to install I get this message:

"Unable to create directory uploads/2020/09. Is its parent directory writable by the server?" 

Please help!

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