Background image not loading | PenciDesign Support

PenciDesign replied

5 years ago

Staff Reply

Hi,

This issue caused by the SSL.

When you import demo - your site will be import images from our demos with url without SSL: http://....

But, when your site use SSL, you need to re-update that images to make the URL of your images update to https:// and it will solved all the problems

That's a needed action because some images can't be load on your site loads via our domain: http://demosoledad.pencidesign.com/.. - check this image: http://prntscr.com/uy5btl

Best Regards,

PenciDesign

Kyle started the conversation

5 years ago

Conversation Start

Hi,

I'm having an issue with background images loading properly in chrome on one computer. I assume it's an issue directly related to this one iMac though I'm looking to see if you have any insight.

The site loads fine on my iMac with Safari, though with chrome the background images don't load. I have cleared all cache and history though it doesn't resolve it. It also does not load with an incognito window.

The site loads fine on my MacBook and iPad in chrome.

When I load the demo http://demosoledad.pencidesign.com/soledad-real-estate/ on the iMac all the images load properly.

So far the only fix has been to load Elementor and edit the page and choose the image again and then update it. When I refresh the page on the iMac chrome the one image I just updated will then load.

As I further customize the theme and replace all images this will ultimately resolve the issue and the site will load properly on the iMac chrome.

I have attached two screenshots, one with the fixed images showing how after I re-select/change the images in Elementor they load okay. The 2nd image shows how originally they do not load.

My concern is that maybe other people may have issues when they visit my site in the future. Do you have any insight into what may be happening?

*edit*

I had to update the images though there is no way to upload new images so they are linked.