Featured slider not loading properly

Public Ticket #14485

Featured slider not loading properly

Conversation thread

PenciDesign replied

5 years ago

Staff Reply

Hi,

Have you clear all the cache and check it again?
I think that's an issue with the caching because if this is an error, it will appear every time - not sometimes like this.

Best Regards,
PenciDesign

Kamainen replied

5 years ago

Customer Reply

Sure here it is =)

Cheers!

Violaine

PenciDesign replied

5 years ago

Staff Reply

Hi,

Can you show me a screenshot of how it should be displayed correctly there?

Best Regards,

PenciDesign

Kamainen replied

5 years ago

Customer Reply

Thanks! I still have the issue though (maybe less, I'm not sure).

I tried to open 10 times on Edge and had the issue twice and 10 tines on Chrome and had the issue once.

Best,

Violaine

PenciDesign replied

5 years ago

Staff Reply

Hi,

It seems you've enabled lazyload images from a plugin ( like Jetpack, SG Optimize or another plugin ) - let's check and disable it - because the theme already supports lazyload images.

Best Regards,

PenciDesign

Kamainen started the conversation

5 years ago

Conversation Start

Hi Soledad team,

I hope this message finds you well :)

All of a sudden, my featured slider stopped working properly on my home page. It's strange, because sometimes it loads, sometimes not. It's aleatory and this issue only concerns sliders apparently, the rest of the web works just fine.

I'm wondering if you could help and what would you need from me in order for you to provide your help :)

Thanks!

Violaine

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