I have problems with the editing of the post.

PenciDesign replied

5 years ago

Staff Reply

Hi,

This issue caused by you didn't update the theme to latest version... You still keep use old version.

I just updated the theme to latest version and update the plugins come with latest version to help you.

Now, everything working fine.

Best Regards,

PenciDesign

PenciDesign replied

5 years ago

Staff Reply

Hi,

Please send me your WordPress site admin URL and admin account ( username and password ) - in a private reply. I will take it a look at this to help you.

Best Regards,

PenciDesign

isim_mireia replied

5 years ago

Customer Reply

Hi,

I have disabled all plugins except Penci and the "Classic Editor" and it still does not work. Could it be because of "Classic Editor"? And in the case it is because of "Clasic editor", if I deactivate it, will something be deconfigured?

Thank you very much again

Mireia

PenciDesign replied

5 years ago

Staff Reply

Hi,

No - the theme works fine with latest version of Elementor plugin. If you have problems with latest version of Elementor - let's check again with the plugins.

Best Regards,

PenciDesign

isim_mireia replied

5 years ago

Customer Reply

Hello, again

have disabled the pluggin that gave an error, and when updating the "Soledad" template, I have also updated the "Elementor" pluggin (I was working with an older version because the last one gave me an error).
Now "Elementor" gives me problems again. Should I go back to the previous version of "Elementor"?

Thanks again too

Mireia

PenciDesign replied

5 years ago

Staff Reply

Hi,

Have you make sure you've updated the plugins after updated the theme via Appearance > Install Plugins - like image below?

If not, let do that and try it again.

If you did it and the issue still appears, Please try to deactivate all plugins ( except plugins come from the theme ) and try it again. If it works, let's enable each plugin to check what's plugin caused this issue.

Best Regards,

PenciDesign

isim_mireia replied

5 years ago

Customer Reply

I have followed the instructions that you sent me (very clear and easy to understand, thank you) but I still have the same problems: I cannot insert images in the body of text, nor change the type of post (video, link, etc ... )

What can be?

Thanks again

Mireia

PenciDesign replied

5 years ago

Staff Reply

Hi,

As I see you're using Soledad version 7.3.2, so please update the theme to latest version - version 7.5.1

Because you're using Soledad version 7.3.2, so please remove the code at the end of functions.php file like on this image: http://prntscr.com/uon4qx

After that, do following this guide to get auto-updates the theme: https://pencidesign.ticksy.com/article/15633/

Note: Make sure you did all 4 steps on the guide ( remember do step 4 after updated the theme )

When you done, check it again.

Best Regards,

PenciDesign

isim_mireia started the conversation

5 years ago

Conversation Start

Hi,

I have problems with the editing of the post.

I cannot change post modality (video, gallery, link ...), nor insert an image in the middle of the post text.
Nor can I change from "visual" to "html" format
What could it be?

Thanks a lot