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Public Ticket #15303

WPBakery Page Builder

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ISOLE-GRECHE replied

Customer Reply

Perfect... thank you!

PenciDesign Supporter replied

Staff Reply

Hi,

We're currently testing on PHP 8. For the best compatibility and stability of the theme and plugin, you should use PHP 7.

Best Regards,
PenciDesign.

ISOLE-GRECHE replied

Customer Reply

OK. Did you try with php 8.x.x?

PenciDesign Supporter replied

Staff Reply

Hi,

We've tested our theme on a live server with PHP 7.x and no problem found.

For about a new ticket, you can log in with your Envato Account before submitting a new ticket OR you can get a purchase code for submitting a ticket by view this article: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-

Best Regards,
PenciDesign.

ISOLE-GRECHE replied

Customer Reply

>>> Please check the PHP ZIP module, then upload your WordPress to the latest version and try again.

I tried many times, in different ways. Always the same.

>>> If the problem doesn't solve, please use PHP 7.x on your local server for development.
OK, but I'm afraid whewn I'll go online. I hope will have no problems with server.

What's about problems opening new tickets? Why system replies like that?
(You must enter Envato Market purchase code associated with this product)

PenciDesign Supporter replied

Staff Reply

Hi,

Please check the PHP ZIP module, then upload your WordPress to the latest version and try again. If the problem doesn't solve, please use PHP 7.x on your local server for development.

Best Regards,
PenciDesign.

ISOLE-GRECHE replied

Customer Reply

I can't open new ticket because system reply me: "

  • È necessario inserire il codice di acquisto Envato Market associato a questo prodotto.
  • (You must enter Envato Market purchase code associated with this product)

ISOLE-GRECHE replied

Customer Reply

Hi, I'm trying to update php from 7.3.2 to 8.0.6, the latest version included in xampp (I'm working offline before to publish new site version made with your template... and so I can't give you access to my admin pages).

If I update home page has nothing but menu. I use a PenNews Child template with 6.6.0 version. I tryed to update to 6.6.1 but there's this problem and it doesn't update.

Upgrading the theme…

Backing up the old version of the theme…

Fatal error: Uncaught ValueError: fread(): Argument #2 ($length) must be greater than 0 in C:\\xampp\\htdocs\\isole-greche\\wp-admin\\includes\\class-pclzip.php:2677 Stack trace: #0 C:\\xampp\\htdocs\\isole-greche\\wp-admin\\includes\\class-pclzip.php(2677): fread(Resource id #2435, 0) #1 C:\\xampp\\htdocs\\isole-greche\\wp-admin\\includes\\class-pclzip.php(2508): PclZip->privAddFile(Array, Array, Array) #2 C:\\xampp\\htdocs\\isole-greche\\wp-admin\\includes\\class-pclzip.php(2410): PclZip->privAddFileList(Array, Array, Array) #3 C:\\xampp\\htdocs\\isole-greche\\wp-admin\\includes\\class-pclzip.php(2145): PclZip->privAddList(Array, Array, Array) #4 C:\\xampp\\htdocs\\isole-greche\\wp-admin\\includes\\class-pclzip.php(413): PclZip->privCreate(Array, Array, Array) #5 C:\\xampp\\htdocs\\isole-greche\\wp-content\\plugins\\easy-theme-and-plugin-upgrades\\custom-theme-upgrader.php(139): PclZip->create('C:/xampp/htdocs...', 77003, 'C:/xampp/htdocs...') #6 C:\\xampp\\htdocs\\isole-greche\\wp-content\\plugins\\easy-theme-and-plugin-upgrades\\custom-theme-upgrader.php(51): CAJ_ETPU_Theme_Upgrader->create_backup('C:/xampp/htdocs...') #7 C:\\xampp\\htdocs\\isole-greche\\wp-admin\\includes\\class-wp-upgrader.php(560): CAJ_ETPU_Theme_Upgrader->clear_destination('C:/xampp/htdocs...') #8 C:\\xampp\\htdocs\\isole-greche\\wp-content\\plugins\\easy-theme-and-plugin-upgrades\\custom-theme-upgrader.php(40): WP_Upgrader->install_package(Array) #9 C:\\xampp\\htdocs\\isole-greche\\wp-admin\\includes\\class-wp-upgrader.php(797): CAJ_ETPU_Theme_Upgrader->install_package(Array) #10 C:\\xampp\\htdocs\\isole-greche\\wp-admin\\includes\\class-theme-upgrader.php(250): WP_Upgrader->run(Array) #11 C:\\xampp\\htdocs\\isole-greche\\wp-content\\plugins\\easy-theme-and-plugin-upgrades\\admin.php(41): Theme_Upgrader->install('C:\\\\xampp\\\\htdocs...') #12 C:\\xampp\\htdocs\\isole-greche\\wp-includes\\class-wp-hook.php(292): CAJ_ETPU_Admin::update_theme('') #13 C:\\xampp\\htdocs\\isole-greche\\wp-includes\\class-wp-hook.php(316): WP_Hook->apply_filters('', Array) #14 C:\\xampp\\htdocs\\isole-greche\\wp-includes\\plugin.php(484): WP_Hook->do_action(Array) #15 C:\\xampp\\htdocs\\isole-greche\\wp-admin\\admin.php(408): do_action('admin_action_up...') #16 C:\\xampp\\htdocs\\isole-greche\\wp-admin\\update.php(16): require_once('C:\\\\xampp\\\\htdocs...') #17 {main} thrown in C:\\xampp\\htdocs\\isole-greche\\wp-admin\\includes\\class-pclzip.php on line 2677

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How is it possible to solve it?

Penci Design replied

Staff Reply

Hi,

Please check this guide to know How to manually update the theme to the latest version

Best Regards,

PenciDesign

ISOLE-GRECHE started the conversation

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How can I update WPBakery Page Builder from 6.1 to 6.5?

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