5against4 replied
Customer Reply
Looks like it was a pop-up plug in i was using. Now deactivated and the problem is solved. Thanks!
Public Ticket #15327
Scroll not working in vertical on mobile
Conversation thread
PenciDesign replied
Staff Reply
Hi,
I mean I didn't see that issue when checking the theme on our testing website - not your site
Best Regards,
PenciDesign
5against4 replied
Customer Reply
Hi, sorry i don't quite understand. When you say you "didn't see the issue" from your end, do you mean you CAN scroll the site on phone or tablet?
PenciDesign replied
Staff Reply
Hi,
It seems you have a plugin caused this issue because I didn't see this issue from my-end.
Please try to deactivate all plugins ( except plugins come from the theme ) and try it again. If it works, let's enable each plugin to check what's plugin caused this issue.
Best Regards,
PenciDesign
5against4 started the conversation
Conversation Start
Hi! For some reason, when viewing my site on tablet or phone, in vertical orientation, i can't scroll with my finger! It seems to be working horizontally - but not vertically! (No problem on laptop.)
What could cause this problem?
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