Grainy images in the articles | PenciDesign Support

PenciDesign replied

5 years ago

Staff Reply

Hi,

I see all the files is good now

Best Regards,

PenciDesign

profilonomade replied

5 years ago

Customer Reply

Are all files now installed correctly? Do you see that they are all there and installed correctly?

PenciDesign replied

5 years ago

Staff Reply

Hi,

As I checked, you've set another background image for your cover image on mobile ( via Elementor ) and this image can't be loaded. This caused the cover image gone on mobile - let's check it again from your config.

For the logo image, I see it still displayed.

Best Regards,

PenciDesign

profilonomade replied

5 years ago

Customer Reply

Ok, can you check to see if everything is ok now? However, you no longer see the logo image and, from mobile, you no longer see the logo image or the cover image (visible from the desktop)

PenciDesign replied

5 years ago

Staff Reply

Hi,

It seems your theme is missing files.

Please try re-update the theme to solve it.

You can try to update again the theme by doing follow this guide:

https://pencidesign.ticksy.com/article/15633/

Best Regards,

PenciDesign

profilonomade replied

5 years ago

Customer Reply

Good morning. I got this error. Can you help me?

Dettagli dell'errore
====================
Un errore di E_COMPILE_ERROR è stato causato nella linea 234 del file /home/customer/www/profilonomade.com/public_html/wp-content/themes/__soledad/inc/dashboard/lib/meta-box/inc/fields/media.php. Messaggio di errore: require_once(): Failed opening required '/home/customer/www/profilonomade.com/public_html/wp-content/themes/__soledad/inc/dashboard/lib/meta-box/inc/templates/media.php' (include_path='.:/usr/local/php73/pear')

PenciDesign replied

5 years ago

Staff Reply

Hi,

1/ This issue caused by your images is too small.

Example on the first section - you're using an image here with the size: 1010x671 - It's too small when you use it as a full-width image to edges of browsers - a normal desktop can have a width to 1920pixel.

So it's burry is normal. Also, your origin image here is blurry a bit from itself.

Similar to some other images you're using - here is another one - the original image is very blurry from itself.

2/ As I see you have a plugin caused this issue. It caused the errors for javascript files.

Please try to deactivate all plugins ( except plugins come from the theme ) and try it again. If it works, let's enable each plugin to check what's plugin caused this issue.

Best Regards,

PenciDesign

profilonomade started the conversation

5 years ago

Conversation Start

Hello.
The images, both the main one and the preview images of the articles are all displayed in a very grainy way. Even inserting high quality images are grainy. Also, from apple devices, no pictures are seen.