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Public Ticket #1556

Issues on displayed text on Instagram footer

Conversation thread

laure_b replied

8 years ago
Customer Reply

Thanks for your anwser, yet I see blogs using the Instagram API as well and not having such problems - for ex. : http://www.mangoandsalt.com/ (see Instagram footer at the bottom of page)

I know this blog doesn't use the same theme, but yet the insta footer works better...

Do you know why it works there and not on the Soledad Insta plugin ?

Thanks in advance!

PenciDesign replied

8 years ago
Staff Reply

Hi,

That issues caused by Instagram API doesn't give the correct text. It's auto modified the text é, è, à... and remove all special characters 'é' to 'e', 'è' to 'e',... also, the API limited the text. We can't do anything on this because Instagram API doesn't give any chance to help us change it.

Best Regards,

PenciDesign

laure_b started the conversation

8 years ago
Conversation Start

On the Instagram footer on my blog, I have troubles with how the text is displayed when hovering the mouse over an Inta pic:

- there are no accents (é, è, à...), no # sign and no apostrophe sign (I write in French so these are quite common in my Insta texts)

- The text is always cut in a random way, I'd like to display the whole text if possible.

Is there a way to fix these, please?

Thanks in advance!

Laure

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