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Public Ticket #16183

Elementor

Conversation thread

cponlineny replied

5 years ago
Customer Reply

Thank you so much. The trouble was resolved. 

cponlineny replied

5 years ago
Customer Reply

Thank you so much for your respond. First of all, where can I find and download the latest version? 

I logged in to themeforest where I originally purchased it and re-downloaded, "Soledad - Multi-Concept Blog Magazine AMP WordPress Theme". However, there is no "envato-market.zip" file in the package. Kindly find the attached photo. 

Would you please let me know where I can find the updated version? 

Thank you so much!

PenciDesign replied

5 years ago
Staff Reply

Hi,

Please check 2 points below:

1/ Please make sure you're using the latest version of Soledad - version 7.8.0 - if not, let update it to the latest version by doing follow this guide - remember to do all 4 steps there.

After that, check it again.

2/ If it still doesn't work, please try to deactivate all plugins ( except plugins that come from the theme ) and try it again. If it works, let's enable each plugin to check what's plugin caused this issue. 

Best Regards,

PenciDesign

cponlineny started the conversation

5 years ago
Conversation Start

Hello. When I hit "edit with elementor", Elementor is just loading and loading. It does not show anything. Would you please let me know what I should do? Thank you for your support.

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