Skip to content
Public Ticket #16320

AMP Error

Conversation thread

PenciDesign replied

5 years ago
Staff Reply

Hi @lyvanhiep,

If you can't create a ticket, you can send us an email via our contact form

But, please don't put your reply to tickets of other people because they will get a notification email from your reply.

Best Regards,

PenciDesign

lyvanhiep replied

5 years ago
Customer Reply

hello. i cant not create a ticket ??? what happen

PenciDesign replied

5 years ago
Staff Reply

Hi,

No - you don't needsmile.png The updates still keep your settings.

Best Regards,

PenciDesign

haroldcardenaslema replied

5 years ago
Customer Reply

Thanks. I have to configure the plugin again every time I update it?

PenciDesign replied

5 years ago
Staff Reply

Hi,

Please go to update the AMP plugin to the latest version by doing following steps:

a/ Go to https://themeforest.net/ and login to the account you use to buy this theme. And go to download page and download "All files and documentation" from Soledad.

b/ Extract the download package > open the folder you received > open plugins folder - you can see penci-soledad-amp.zip - It's the latest version of the AMP plugin.

c/ Go to Plugins > All Plugins > deactivate & delete old AMP plugin > after that upload again the latest version of AMP plugin you got on step 2 & activate it.

After that, check it again.

Best Regards,

PenciDesign

Want to join this conversation or access attachments? Sign in first.

Login to Reply