Instagram slider widget | PenciDesign Support

TwinsOnToes replied

5 years ago

Customer Reply

Hi Team,

Thank you so much for resolving our doubts so quickly. Your theme is great and user-friendly. Hats off to the customer support team for making our life easier. We are proud that we chose your theme and will definitely recommend it to our friends and family!

Keep up the good work :)

Thanks again,
Twins

PenciDesign replied

5 years ago

Staff Reply

Hi,

You shouldn't edit the codes on the theme files. Because the updates will override all your edited.

If you want to put something inside <head> tag, you can add more the code to Customize > Logo & Header > Genera > Add Custom Code Inside <head> Tag

Best Regards,

PenciDesign

TwinsOnToes replied

5 years ago

Customer Reply

Hi team,

Thank you for your prompt response always!

After the update that is given in the link - https://pencidesign.ticksy.com/article/15633/ , some of the customizations that were done in the theme editor - header.php file is gone or deleted. So is there any possibility to revoke or roll back the last installed update or version? If so please guide us with the steps for the same. That would be of great help really.

Thank you so much,

Twins.

PenciDesign replied

5 years ago

Staff Reply

Hi,

1/ For icon issues, because your site loads over https:// - so you need to access to: https://www.twinsontoes.com/ not use http:// - and you will see icons loads fine.

2/ Please send me your site admin URL and admin account ( username and password ) - in a PRIVATE REPLY. I will take a look at this to help you.

Best Regards,

PenciDesign

TwinsOnToes replied

5 years ago

Customer Reply

Hello team,

After the update as given in the guide, we are not able to see Instagram posts at all. And moreover, all the icons are not appearing properly, both on mobile as well as desktop. Please help us fix both issues.

Reference website, http://www.twinsontoes.com/

Thanks and Regards,

Twins

PenciDesign replied

5 years ago

Staff Reply

Hi,

You can check the guide here to know how to get updates the theme with one-click:

https://pencidesign.ticksy.com/article/15633/

Best Regards,

PenciDesign

TwinsOnToes started the conversation

5 years ago

Conversation Start

Hi there,

The Instagram slider on our site says "No any image found. Please check it again or try with another Instagram account." I have tried reinstalling the plugin but still no luck. This is most like after the update. Could you please help me with this?

PFB your reply to a similar query

Please update the theme to the latest version and go to Appearance > Widgets > drag & drop widget "Soledad Instagram Feed" to your sidebar ( replace with widget "Instagram Slider" ) and config it.

Recently Instagram just updated the API - this caused the issue.

You can check this guide to know how to update this theme to the latest version.

But I'm unable to open the guide. Please update the correct link or please tell us any other alternatives.

Thanks and Regards,
TwinsOnToes.