Problem with Plugin

Public Ticket #16402

Conversation thread

PenciDesign replied

5 years ago

Staff Reply

Hi,

It seems the shortcodes:

[tnc-pdf-viewer-iframe file="https://diskurs-hamburg.de/wp-content/uploads/2021/04/DISKURS-Beitraege-aktiv.pdf" width="1920" height="1050" download="true" print="true" fullscreen="true" share="true" zoom="true" open="true" pagenav="true" logo="true" find="true" current_view="true" rotate="true" handtool="true" doc_prop="true" toggle_menu="true" language="en-US" page="" default_zoom="auto" pagemode=""]

has been added inside ThemeNcode and when you activate another theme, it will gone with the theme.

It's not the issues relate with our theme, so we can't do anything on this.

I think you can use another PDF View plugin like this plugin to make it showing: https://wordpress.org/plugins/embed-pdf-viewer/

Best Regards,

PenciDesign

Joern replied

5 years ago

Customer Reply

Another problem is that the "PDF Embedder" plugin is still displayed even though I have already deactivated and deleted it. Look here:

https://diskurs-hamburg.de/beitraege/

Joern started the conversation

5 years ago

Conversation Start

Good day, can you tell me why the plugin "PDF Viewer" by ThemeNcode is not working on my website? I regularly entered the following code.

[tnc-pdf-viewer-iframe file="https://diskurs-hamburg.de/wp-content/uploads/2021/04/DISKURS-Beitraege-aktiv.pdf" width="1920" height="1050" download="true" print="true" fullscreen="true" share="true" zoom="true" open="true" pagenav="true" logo="true" find="true" current_view="true" rotate="true" handtool="true" doc_prop="true" toggle_menu="true" language="en-US" page="" default_zoom="auto" pagemode=""]

The integration of the PDF is displayed correctly in Wordpress. But you can't see anything from the outside. I ask for help.

The PDF should be shown here.

Many Thanks

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