Or Amir replied
Customer Reply
Okay, cleared the browser cache too and it finally works. Thanks :)
Public Ticket #16519
Mobile view
Conversation thread
PenciDesign replied
Staff Reply
Because the browsers caching
The incognito will showing without browsers caching.
Best Regards,
PenciDesign
Or Amir replied
Customer Reply
How does it work in incognito mode but still doesn't look right in regular mode?
PenciDesign replied
Staff Reply
Hi,
As I said "I see the stylesheet from the latest version applies now" - so, let's remove it and check your site again on anonymous browsers, it should work fine now.
Best Regards,
PenciDesign
Or Amir replied
Customer Reply
If I remove it, it goes back to being without any padding
PenciDesign replied
Staff Reply
Hi,
As I see, they're using a trick to fix it by adding more of this custom CSS code - check this image: http://prntscr.com/11t7g7s
You should remove it because I see the stylesheet from the latest version applies now.
Best Regards,
PenciDesign
Or Amir replied
Customer Reply
They've managed to fix it.
Thank you
PenciDesign replied
Staff Reply
Hi,
If they still can't find it, let's send me the information as I said in a private reply and we will check it to help you.
Best Regards,
PenciDesign
Or Amir replied
Customer Reply
My host is looking into that because the cache seems to be cleared.
PenciDesign replied
Staff Reply
Hi,
As I said before, because your site still loads the old CSS, so it doesn't exist the CSS.
You can see the CSS from the latest version here and Ctrl + F to search this code
.wrapper-boxed > .penci-single-wrapper > .penci-single-block > .container
You will see it.
But, when you open your site CSS here, it doesn't exist that code above.
Have you clear about this?
And ok, if you can't clear the cache, please send me your WordPress site admin URL and admin account ( username and password ) - in A PRIVATE REPLY. I will help you do that
Best Regards,
PenciDesign
Or Amir replied
Customer Reply
This is what my host found:
Having looked at the CSS code for your blog posts we aren't seeing any padding being applied to the container for your blog post content.
For the home page, there is left and right padding, as a mobile only rule, applied to the containing <div>, of 20 pixels :
<div class="container penci_sidebar right-sidebar">
However, we can't locate any such rules for the container on the blog posts pages :
<div class="container container-single penci_sidebar ">
Or Amir replied
Customer Reply
I've cleared it several times, and even my host doesn't see a problem with the cache.
PenciDesign replied
Staff Reply
Hi,
As I can see your site still load the CSS from the old version.. That means the cache is not clear 100%. Please check it again
Best Regards,
PenciDesign
Or Amir replied
Customer Reply
I've cleared the cache and it doesn't work. My friends tried it too and even a mobile simulator is showing my website without any margins.
PenciDesign replied
Staff Reply
Hi,
It seems that's a caching issue, please clear all the caches and check it again.
If something doesn't work, it will be stopped to works for all cases
Best Regards,
PenciDesign
Or Amir started the conversation
Conversation Start
I updated my theme, and now, something is wrong with the way my website looks on mobile. In the customizer, everything looks fine, but on my phone, my site has no margins on the sides.
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