ArtWeThereYet Jose Vilchez replied
Customer Reply
That worked! Thank you. You guys really are the best.
Public Ticket #16547
Hamburger menu on mobile issue
Conversation thread
PenciDesign Supporter replied
Staff Reply
Hi @ArtWeThereYet ,
Please try to exclude this selector:
.open-sidebar-nav
#sidebar-nav
Regards,
PenciDesign.
ArtWeThereYet Jose Vilchez replied
Customer Reply
Hi @PenciDesign,
You really do have the best and quickest customer service of ANY theme maker we have ever worked with!
We want to keep WP Rocket because it has helped speed up our site significantly. WP Rocket has a configuration option in which I can specify CSS filenames, IDs or classes that should not be removed (screenshot attached). If I put the CSS in this box, will it fix the problem? If doing that will fix the problem, can you help me by telling me which CSS I should put in that box?
Thank you SO much! You really are the BEST!
PenciDesign Supporter replied
Staff Reply
Hi @ArtWeThereYet,
The problem because your WP-Rocket has been removing some CSS styles of the sidebar navigation. Please try to config again.
You can debug by turning off the WP-Rocket plugin by checking this link: https://artwethereyet.com/blog/?nowprocket
Regards,
PenciDesign.
ArtWeThereYet Jose Vilchez replied
Customer Reply
We are having this same issue with www.artwethereyet.com, but to the best of my knowledge we did not use a child theme. Can you help us figure out how to fix this?
pstringman replied
Customer Reply
Thank you for your help with this—it started working again after this change.
PenciDesign replied
Staff Reply
Hi,
As I can see you're using Soledad child theme and modified the footer.php file from parent theme.
In the latest update, we've modified the footer.php file and now you need to:
1/ Backup the changes you did on the footer.php file on your child theme.
2/ Copy all the codes from the footer.php file from parent theme and paste it to footer.php file of child theme. Then do again the changes you did before.
Best Regards,
PenciDesign
pstringman started the conversation
Conversation Start
We updated to Soledad 7.9 a couple of days ago, and our mobile hamburger menu stopped working--it won't open upon touch. I disabled Cloudflare and our performance plugins (e.g. Hummingbird), and we still have the same issues. We're also not getting any JS errors in the Console. Any ideas what's going on? We'd appreciate any help with this. Thanks.
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