Change the domain wicth the license key has been registered for

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi @SUMEICHANG,

I've replied to your email.

Please check.

Regards,
PenciDesign.

SUMEICHANG CHANG replied

3 years ago

Customer Reply

Hi, I have replied your request via email on AUG.10 and resend on AUG.15, but did not receive your reply.

Would you please kindly check for me?

Thank you.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi @SUMEICHANG,

Please wait for me to check and reply via email.

Regards,
PenciDesign.

SUMEICHANG CHANG replied

3 years ago

Customer Reply

Hello, I have the some issue as dilettantefashionista and xandeitos, and I have email to pencidesign.help@gmail.com already, but did not receive any reply. Can you help me?

Thank you.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi @xandeitos,

Please send me the email to pencidesign.help@gmail.com

Regards,
PenciDesign.

xandeitos Alexandra replied

3 years ago

Customer Reply

Hello,
Unfortunately I can no longer create a ticket.
How to contact you?
I bought the theme some time ago, changed the domain and didn't revoke the license before doing the domain change. Now the domain linked to the theme no longer exists, so I don't know how to change it.
Thanks

dilettantefashionista replied

3 years ago

Customer Reply

Hello

I sent the email.

Thank you

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi dilettantefashionista,

Please send the request to pencidesign.help@gmail.vom

Regards,
PenciDesign.

dilettantefashionista replied

3 years ago

Customer Reply

Hello,

Unfortunately I am no longer able to create a ticket. I did attempt to do that at first and had to find another way to contact you.

Is there any other way to rectify this issue?

Thank you

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi @dilettantefashionista,

Please create a new ticket with your purchase code. I'll check and help you.

Regards,
PenciDesign.

dilettantefashionista replied

3 years ago

Customer Reply

Hello,

I am having the same issue. I changed the domain and I did not revoke the license prior to making the domain change. Now the domain linked to the theme no longer exists so I do not know how to change it.

I submitted an email but I am not sure if it was received. Can someone please assist me with this issue?

Thank you

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi @hsiangrui,

I've replied to your ticket.

Please check.

Regards,
PenciDesign.

hsiangrui replied

3 years ago

Customer Reply

Hi

How create a new ticket ?

I have purchase code, but I can't

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi @hsiangrui,

Please create a new ticket with your purchase code.

I'll help you check it.

Regards,
PenciDesign.

hsiangrui replied

3 years ago

Customer Reply

I've lost the access to de the domain that was registered in the license,

https://dmajork448.com

therefor I can't revoke the license to use it in another domain.

Can you help me, please?

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

I've revoked this license, please register it on the new domain.

In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer this code to another domain.

Regards,
PenciDesign.

airesbruna replied

3 years ago

Customer Reply

Hi!

I've lost the access to de the domain that was registered in the license, therefor I can't revoke the license to use it in another domain.

Can you help me, please?

PenciDesign replied

5 years ago

Staff Reply

Hi,

You need to go to your old website > login to WordPress admin page > Soledad > Activate Theme > and click to "Revoke License" to revoke the license for your old website before activating the theme on your new site.

Best Regards,

PenciDesign

airesbruna started the conversation

5 years ago

Conversation Start

Hi!

I need to change the domain registered in the license,

Can you help me, please?