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Public Ticket #16857

Activation key

Conversation thread

PenciDesign replied

Staff Reply

Hi @fdream,

Please create a new ticket or send us an email via our contact form and our support team will check it to help you.

Please don't put reply to ticket of another people because they will get a notification email from your reply.

Best Regards,

PenciDesign

fdream replied

Customer Reply

Bitte Lizent auf meiner Domain freigeben danke

Domain würde nicht geändert nur der Server ist abgestürtzt und konnte es nicht mehr verhindern danke

fdream replied

Customer Reply

Hallo meine Lizenz geht nicht mehr meine URL 

Ausflugs-ticker.de

jawaddev replied

Customer Reply

Thank you it's work

PenciDesign replied

Staff Reply

Hi,

Yes, I know that. That's why I said to you that: you should revoke the license on your staging domain before removing it.

But, I've removed the license on your temporary domain to help you and you can activate the theme on the main domain now.

Best Regards,

PenciDesign

jawaddev replied

Customer Reply

my old domain was gone it's a temorary domain from blue host

PenciDesign replied

Staff Reply

Hi,

You should go to Dashboard > Soledad > Theme License > and click to "Revoke License" to revoke license on your staging domain before remove it.

In this case, I've removed the license key on your staging domain, you can activate the theme on your main domain now.

Best Regards,

PenciDesign

jawaddev started the conversation

Conversation Start

hello , I activate my template on a demo domaine frome bluehost and when I changed to a final domaine the theme is not working . i need an activation key foe my blog 

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