Skip to content
Public Ticket #17179

Logo disappeared after update

Conversation thread

tim-nieuwpoort replied

Customer Reply

Hi,

Ah, O.K. I thought I had to install the plugins to get the lazyload feature

PenciDesign Supporter replied

Staff Reply

Hi,

The Soledad lazyload already active on your site. You needn't do anything.

Of course, your site load pretty fast.

Regards,
PenciDesign.

tim-nieuwpoort replied

Customer Reply

Hi,

I can't update the shortcodes & performance plugin, because all the changes your colleage made at the plugin will be gone (see ticket https://pencidesign.ticksy.com/ticket/1276539/ ). So that's why I use the WP-Rocket plugin (also instead of the Speed Optimizer plugin)

The website is pretty fast I guess; without the Penci plugins and without using the lazyload on images right?

tim-nieuwpoort replied

Customer Reply

Hi,

Thanks. I already disabled the lazyload image feature in WP-Rocket.

Don't you mean the 'Penci Speed Optimizer' plugin?

PenciDesign Supporter replied

Staff Reply

Hi,

Soledad already builds in Lazyload image feature on the theme package.

Please disable this feature on WP-Rocket and enable on theme feature by install & active plugin Penci Shortcodes & Performance.

For more performance improvements, please read the instruction: https://soledad.pencidesign.net/soledad-document/#speed-optimization

Regards,
PenciDesign.

tim-nieuwpoort replied

Customer Reply

Hi,

Thanks for your reply.

I cleared the site cache, but that didnt work. The logo still doesn't show.

Then, I switched off lazy load for images and that worked: https://prnt.sc/16blnt3

But now I dont use lazyload anymore... Do you have some suggestions?

Thanks.

PenciDesign Supporter replied

Staff Reply

Hi,

The problem because the lazyload image not working properly on the logo image. Please clear your site cache (WP Rocket) then test again.

Regards,
PenciDesign.

tim-nieuwpoort started the conversation

Conversation Start

Hi,

This morning I updated the theme, but the logo doesnt show anymore on mobile (safari/chrome, iPhone). See attachment. I use 'header layout 9'

It appears only when I scroll down.

Thank you in advance.

Tim

Want to join this conversation or access attachments? Sign in first.