PenciDesign Supporter replied
Hi,
1. You can't create a new ticket because your support time is expired. Please consider renewing the item support by following the document here: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
2. Please go to Appearance → Customize → General → General Settings: uncheck Enable Smooth Scroll option.
Regards,
PenciDesign.