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Public Ticket #17256

5xx issue

Conversation thread

PenciDesign Supporter replied

Staff Reply

Hi,

The WP2Speed does not have any critical security error. Many of our clients use this plugin and don't have any issues with site security.

Please scan your website carefully again with Wordfence Security or another similar plugin.

Regards,
PenciDesign.


R4MYYY replied

Customer Reply

hello,

if you type this on google site:alaseelcleaningservicesabudhabi.ae , you will see malware pages have been created.
When we called our hosting, they said:


The wp2speed plugin represents a critical security flaw hence the hack you fell victim to. Please do the necessary as soon as possible. Unfortunately, your website poses a threat and is in danger of being completely deleted.

Do not hesitate to contact us for any support request.

PenciDesign Supporter replied

Staff Reply

Hi,

For copyright and code protection, some of the PHP files of WP2Speed (PageSpeed Optimizer) were encrypted. So the antivirus or firewall will detect some files as malicious or unsafe, you can ignore this notice.

Regards,
PenciDesign.

PenciDesign Supporter replied

Staff Reply

Hi,

I can't access your site again because of an error: Error establishing a database connection.

This problem is not from any WordPress Theme or Plugins, please check your hosting/server config.

Regards,
PenciDesign.

R4MYYY replied

Customer Reply

Hi,

The issue is rank math?

PenciDesign Supporter replied

Staff Reply

Hi,

I'm trying to activate and configure your Rank Math SEO without any errors.

Please check.

Regards,
PenciDesign.


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